Key Worker Services

Title: Key Worker Services Property Manager 

Contract Type: : Permanent - Full Time - 35 hours

Salary: £32,881 per annum to £36,069 per annum (London weighted salary) plus ECU allowance (If policy requirements are met)

Grade: 6

Reporting Office: Slough With regular travel to Head Office In Stratford, E15

Working Location: Wexham Slough

Persona: Site Based Worker: Contractual hours to be worked from allocated site(s), with ad hoc office attendance as required

Closing Date: 9th December :00 

Please click here for - Role Profile - Property Manager - Key Worker

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

*Previous Applicants May Not Apply* - (if prior applications were
regretted within 12 weeks) 

Join our Key Worker Services Team at L&Q:

Want to be a key player in maintaining and managing key sites that provides accommodation and services to healthcare professionals? If you have keen eye for detail and have a passion for managing and maintaining high quality homes and communal spaces which create a sense of community?

We are looking to appoint a Key Worker Services Property Manger to join our team in Slough to assist in representing and championing L&Q and its values, whilst leading on effective contract management services which meet and exceed customer service excellence. The successful candidate will be solution focused and will act as a champion of service improvement for our clients.

If the answer is yes, please apply, we want to hear from you. L&Q attract some of our most successful staff members from all across the sector and what matters most is attracting those with the right passion and attitude to service our customers.

If this sounds like you, we would love for you to apply

Your impact in the role:

As a Property Manager you will be part of the lettings process, working closely with external stakeholders, helping people to report repairs, management of ASB cases, complaints and the delivery of a quality housing management service. To do this, we will provide you with extensive training and ongoing support.

91% of L&Q Living staff say their work has special meaning and their work is "not just a job" (Great Places to Work survey results 2022)

This role offers the opportunity to positively impact and shape a local community within our keyworker sites. From residents looking for longer term accommodation to nurses, doctors, and other healthcare professionals from both the UK and abroad looking for short term accommodation L&Q are here to help. We want someone who is passionate about housing and estate they oversee.

What you'll bring:

• Deliver a responsive, efficient, and customer focused service to residents.
• Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of services
• Ability to manage void stock effectively and provide detailed reports to third parties
• Ability to manage fast past move in`s independently and accurately
• Doing regular of all units to ensure they are maintained to a high standard, and we comply with all Health and Safety related requirements.
• Raising maintenance issues, managing the repair until complete
• Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
• Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts
• Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
• Conduct effective tenancy and asset management to ensure maximum returns.
• Carrying out regular estate management inspections in line with housing management and H&S requirement.
• Leading on regular resident and stakeholder engagement.

What Skills You Will Have:

• Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
• Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
• An awareness of budgetary and financial risk to L&Q in its requirements to meet contractual obligations.
• Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
• Have experience in managing complaints within target times and managing resident expectations for a positive result.
• Diverse understanding of tenancy management & Housing management responsibilities.
• Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
• Understanding of legal processes relating to breach of tenancy and arrears.
• Experience in carrying out regular estate inspections and able to identify independently risks to both residents and L&Q.
• Able to independently identify improvements to day to day processes to ensure efficiency.

If you require any reasonable adjustments at any stage during this process, including application stage, please email 

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.  Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

#TJ