Senior Change and Delivery Officer

Senior Change and Delivery Officer
Waverley Court

Salary: £46,023 - £54,476
Hours: 36 per week, 52 weeks 

We have an exciting opportunity to join our Strategic Change and Delivery team, working to deliver high priority programmes that support the implementation of the Council's Business Plan and digital first ambitions.

We are looking for people who have a passion for change, who enjoy a fast-paced project management environment and wants to be part of change and transformation in the public sector, improving services for the people of Edinburgh.

An experienced project and / or change manager, you will work as part of a team to develop, manage and implement high profile projects. You will be responsible for all aspects of project management, will be outcome focused and will maintain excellent relationships with stakeholders.  We are looking for candidates with:

• Demonstrable knowledge, experience and understanding of setting up/managing the systems, platforms and processes of required to deliver a transformation programme around customer facing transactions within a local authority.
• Experience managing and embedding business change activities around multi/omni channel programmes of work and project deliverables 
• Experience managing and maintaining a Customer Relationship Management System (CRM) platform
• Knowledge of a variety of transformation platforms, including automation and artificial intelligence
• Knowledge and application of Project Portfolio Management approaches, processes and methodologies 
• A working knowledge of challenges within the public sector. Skilled in managing and implementing major project initiatives 

Should you have any queries about this role please contact

This position is subject to Basic Disclosure Check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs

View Senior Change and Delivery Officer job description 

Qualifications training & professional membership:

• Qualified to a degree level in a relevant discipline or equivalent evidence of experience.
• Evidence of continuous professional development.
• Qualification in Portfolio/Programme/Project Management or equivalent experience (Desirable) 

Knowledge, Skills & Experience:

• Demonstrable knowledge, experience and understanding of setting up/managing the systems, platforms and processes of required to deliver a transformation programme around customer facing transactions within a local authority.
• Experience managing and embedding business change activities around multi/omni channel programmes of work and project deliverables
• Experience managing and maintaining a Customer Relationship Management System (CRM) platform (Desirable) 
• Knowledge of a variety of transformation platforms, including automation and artificial intelligence (Desirable) 
• Knowledge and application of Project Portfolio Management approaches, processes and methodologies 
• A working knowledge of challenges within the public sector. Skilled in managing and implementing major project initiatives 
• Ability to develop and apply knowledge of other disciplines across the division and work across the 
  division. 
• Ability to interpret, analyse and present complex information.
• Ability to develop and apply knowledge of other disciplines across the division and work across the division. 
•  Ability to analyse current processes, identify improved designs and determine changes required within a CRM or CRX system.
• Demonstrates a creative approach to resolving issues or conflicts to achieve outcomes.
• Evidences exceptional time management and organisational skills in an environment where conflicting priorities and deadlines are routinely experienced.
• Demonstrates adoption of a continuous service improvement approach to work activity