Service Desk Manager
2 weeks ago
IT Service Desk Manager
Based at York Campus
|
Full-time
|
Travel to other campuses required
Are you an experienced Service Desk professional with a knack for people leadership and a passion for improving IT services?
Askham Bryan College is looking for a proactive, customer-focused
Service Desk Manager
to lead our busy team. This hands-on role is all about delivering brilliant support to staff, students, and partners—while keeping systems running smoothly across the board.
What you'll do:
- Lead and motivate a team of IT technicians to resolve incidents and requests efficiently.
- Manage service desk systems and ensure excellent user experience.
- Drive process improvements using ITIL principles.
- Monitor performance, evaluate feedback, and build great relationships across the College.
- Keep tech support agile, responsive, and future-ready.
What we're looking for:
- Strong track record in service desk management.
- Clear communicator with excellent people and planning skills.
- Experience in IT frameworks like ITIL or ISO.
- Able to stay calm under pressure and solve problems creatively.
- Full UK driving licence and willingness to travel between campuses.
You'll be joining a passionate team and a forward-thinking college that values service, inclusion, and innovation. We're big on training and personal growth, so there's plenty of room to thrive.
Ready to take the lead? Apply now and help shape the future of tech support in education.
-
Service Desk Technician
2 weeks ago
York, York City, United Kingdom Askham Bryan College Full time £27,270 - £29,976 per yearService Desk Technician – IT Services York Campus | £27,270–£29,676 | Full-timeWe're on the lookout for a tech-savvy, people-focusedService Desk Technicianto join our growing IT team at Askham Bryan CollegeBased at our stunning York campus, you'll be the first point of contact for staff and students needing IT support—from password resets to...
-
1st Line Service Desk Analyst
20 hours ago
York, York City, United Kingdom Spire Healthcare Group plc Full time £25,000 - £40,000 per yearYou will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support to bespoke software products as well as the Microsoft Office family of products, and you will be expected to ensure you know how to operate the software and how it is used throughout the business. You will also work on and fix...
-
Service Desk Analyst
1 week ago
York, York City, United Kingdom hackajob Full time £25,000 - £35,000 per yearhackajob*is collaborating withOneAdvanced*to connect them with exceptional tech professionals for this role.We are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple...
-
Service Desk Analyst
1 week ago
York, York City, United Kingdom OneAdvanced Full time £20,000 - £30,000 per yearJoin OneAdvancedWe are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a shared support model, and you will...
-
Service Desk Analyst
2 weeks ago
York, York City, United Kingdom OneAdvanced Full time £25,000 - £35,000 per yearRole IntroductionWe are seeking a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. You will be the first point of contact for IT incidents, service requests, and queries from multiple customers across a diverse range of industries. This is a shared support model, and you will...
-
Business Technical Services Analyst II
1 week ago
York, York City, United Kingdom Global Payment Holding Company Full time £45,000 - £70,000 per yearEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Probation Services Officer
5 days ago
York, York City, United Kingdom HM Prison and Probation Service Full time £26,475 - £31,650 per yearGeneral InformationSalary£26,475 - £31,650Working PatternFull Time, Part Time, Part Time/Job Share, Flexible WorkingVacancy ApproachExternalLocationYorkRegionYorkshire and the HumberClosing Date12-Dec-2025Business UnitAGY - NOMS AgencyPost TypePermanentCivil Service GradeOtherNumber of jobs available3Reserve List12 MonthsJob ID11772Descriptions &...
-
York, York City, United Kingdom HM Prison and Probation Service Full time £23,583 - £25,000 per yearGeneral InformationSalary£23,583 - £25,210 Pro-rataWorking PatternPart TimeVacancy ApproachExternalLocationYorkRegionYorkshire and the HumberClosing Date07-Nov-2025Business UnitPDU York (2021)Post TypePermanentCivil Service GradeOtherNumber of jobs available1Reserve List12 MonthsJob ID10768Descriptions & requirementsJob descriptionOverview of the jobThis...
-
Service Manager
2 days ago
York, York City, United Kingdom Marva Group Ltd Full time £40,000 - £60,000 per yearService Manager (Complex Supported Living) Location: Yorkshire, UK Salary: Competitive Job Type: Full-time, Permanent Are you an experienced and compassionate leader with a passion for delivering exceptional support to individuals with complex needs?We are seeking a Service Manager to oversee our Complex Supported Living services across Yorkshire,...
-
Sales Manager
21 hours ago
York, York City, United Kingdom Cleansing Service Group Limited Full time £35,000 - £40,000 per yearOur Vison is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and...
