Food & Beverage Assistant

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant to join our Food & Beverage team. As a Food and Beverage Assistant, you are responsible for creating a warm and welcoming environment for guests during breakfast, lunch and dinner service and provide a great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

We are happy to discuss individual requirements in terms of weekly hours

Roles and Responsibilities:

• Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction
• Preparing the outlets ready for service and ensuring the operation is left ready for the next shift
• Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail
• Assist with the receiving and storage of goods
• Maintain a good food safety, hygiene standards and practices
• Assists with cellar operations
• Assists with the preparation of a food and beverage functions service
• Cleaning of equipment
• Cleaning and maintaining glassware and china for service
• Preparation of waiter service stations
• Preparation of tables
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
• Be aware of and follow all Health and Safety procedures.
• This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

• Confident and approachable
• Positive, can-do attitude
• Good team work and can work well alone
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face-to-face complaints

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Share of Resort Service Charges on a monthly basis
• Access to wellness programmes
• Extra days holiday after 2 years

Job Types: Part-time, Permanent, Flexi hours contract

Pay: From £6.40 Up to £11.44 per hour

About The Role

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant to join our Food & Beverage team. As a Food and Beverage Assistant, you are responsible for creating a warm and welcoming environment for guests during breakfast, lunch and dinner service and provide a great service making the guest experience truly memorable. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

We are happy to discuss individual requirements in terms of weekly hours

Roles and Responsibilities:

• Providing exceptional levels of service to all guests responding to requests and complaints in a timely manner and ensuring guest satisfaction
• Preparing the outlets ready for service and ensuring the operation is left ready for the next shift
• Taking beverage orders from customers, preparing and serving drinks as requested, paying attention to detail
• Assist with the receiving and storage of goods
• Maintain a good food safety, hygiene standards and practices
• Assists with cellar operations
• Assists with the preparation of a food and beverage functions service
• Cleaning of equipment
• Cleaning and maintaining glassware and china for service
• Preparation of waiter service stations
• Preparation of tables
• Maintain high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
• Follow all company policies and procedures outlined in the Employee Handbook including any department specific procedures such as cash handling and credit procedures.
• Be aware of and follow all Health and Safety procedures.
• This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

• Confident and approachable
• Positive, can-do attitude
• Good team work and can work well alone
• Calm under pressure during busy periods
• Excellent selling and customer service skills
• Can use own initiative and problem solve
• Resilience and calm attitude when dealing with face-to-face complaints

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Free staff meals
• Free gym membership
• Share of Resort Service Charges on a monthly basis
• Access to wellness programmes
• Extra days holiday after 2 years

Job Types: Part-time, Permanent, Flexi hours contract

Pay: From £6.40 Up to £11.44 per hour

Required Criteria

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk's only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

• To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time
• To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.
• To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
• To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

• Supporting our team's physical and mental health Providing free gym membership
• Delivering employee recognition programmes to reward hard work and effort.
• Creating an environment that supports the development of skills, knowledge, qualifications and career progression
• Discounts across all Resorts, to encourage leisure time

Company Benefits

At LQ Resorts, we don't just create vacations—we craft experiences that guests remember for a lifetime. And we want you on our team to help us make every moment count. Are you ready to turn every workday into a journey of discovery and delight? Join us at LQ Resorts, where your career is a getaway.

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Employee development programs, Employee discounts, Gym membership or wellness programs, Free parking, Competitive salary, Preferential room rates, Discount on meals purchased , Long service recognition, Free meals during shifts, Free parking or Discounted parking

Salary

£7.55 - £12.21 per hour