Night Auditor

1 week ago

Birmingham, Birmingham, United Kingdom Dalata Hotel Group Full time £25,000 - £40,000 per year

Receptionist
Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group

Benefits

  • Free employee meals on duty
  • 50% Off F&B in all properties
  • €/£60 employee rate on rooms for all Dalata-owned hotels
  • 30% off the Friends & Family rate
  • Extra AL day for every year worked (5 days to a maximum of 5 days)
  • Employee Assistance Programme.
  • Cycle to Work Scheme/Transport Schemes
  • SAYE (Save As You Earn Scheme)
  • Pension access (Ask your HR Manager for local pension information)
  • Development Opportunities through our Dalata Academy- support your career journey
  • Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job

  • Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service.
  • Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
  • Perform Front Office duties, including running the night audit report and check-in and check-out out guests
  • Food & Beverage service at night.
  • Clean the hotel lobby and meeting room area.
  • Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
  • Lead and develop the Night team, making sure that they become prepared for the next step in their career.
  • Contribute to the strategic running of the hotel.

What You'll Need

  • Excellent customer service skills.
  • Ability to work independently and take initiative.
  • Outstanding communication skills.
  • Capability to remain calm and perform well under pressure.
  • Experience in a 3/ 4-star hotel is desired but not essential

About Us
Dalata Hotel Group – We bring
the heart of hospitality
to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

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