Telesales Manager

Job Description: Telesales Manager

Location: Earls Colne, Essex

Base Salary: £30,000 (OTE £10,000)

About the Role:

We are excited to offer a new opportunity at Ingeni Services Group for the role of Telesales Manager. This position involves building and leading a new telesales team within a successful and growing insurance business. You will collaborate with the senior management team to launch the telesales operation, driving the team's performance to achieve company goals.

In this role, you will reach out to new vehicle owners, offering market-leading add-on insurance products.

This is a brand new team within a successful insurance business, while the team and the role develop there will be some general administrative responsibilities.

Benefits:

· Competitive performance bonuses and commission structure

· 33 days of holiday per year, including bank holidays

· Casual dress policy for a relaxed and enjoyable working environment

· Company pension plan

· Company health insurance

· No cold calling

· Free Parking

Key Responsibilities:

As the Telesales Manager, you will:

· Lead, motivate, and develop a small team of telesales agents in a fast-paced, dynamic environment

· Manage and optimise the operational aspects of the telesales team to enhance productivity and performance

· Proactively make outbound calls to potential customers from a provided database

· Effectively communicate policy terms and benefits to potential customers

· Achieve and exceed targets for calls made and sales generated

· Stay informed on company products, services, and industry trends to communicate effectively

· Ensure exceptional customer service and maintain high standards for customer interactions

· Monitor and improve team performance through continuous coaching, performance metrics, and KPI management

· Foster a positive, high-performance culture that drives success and job satisfaction

Essential Skills & Experience:

· Minimum of 3 years' experience in telesales, telemarketing, or a similar role

· Strong verbal communication skills and a professional phone manner

· Goal-oriented with the ability to work both independently and as part of a team

· Strong organisational skills with the ability to multitask effectively

· Proficiency in managing performance metrics and achieving KPIs (ideal but not essential)

· Proven ability to motivate and drive team performance

· Full driving licence

Key Skills:

· Sales

· Call Centre Management

· Leadership & Team Development

· Customer Service Excellence

· Performance Metrics & KPI Monitoring

· Team Motivation & Success

About the Company:

Ingeni Services Group has been a leader in the insurance industry for over 20 years. Initially a motor F&I consultancy, the company has grown into a leading compliance support partner and general insurance product provider. Ingeni works with vehicle retailers and manufacturers to offer market-leading compliance support, high-quality customer service, and innovative General Insurance products. Ingeni's expertise helps its partners achieve outstanding customer outcomes while maintaining the highest industry standards.

If you are an experienced telesales professional with leadership skills and a drive to succeed, we invite you to apply for this exciting opportunity. Join Ingeni and play a key role in growing our new telesales team. Please submit your CV to

Ingeni Services Group Limited is an equal opportunity employer, and we encourage individuals from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

• Casual dress
• Free parking
• On-site parking
• Private medical insurance

Work Location: In person