Solutions Architect

Are you a hands-on IT professional who thrives on variety and wants to make a real impact?

My client, a well-established MSP in Coventry, is looking for an experienced IT Support and Projects Technician who can juggle complex technical challenges, lead client projects, and step in when the team needs backup on the service desk.

About You

You're an all-rounder who gets energised by variety.

You might be the sole IT person in your current company (responsible for absolutely everything), or you've built solid 2nd and 3rd line experience in an MSP environment. Either way, you're comfortable diving deep into technical problems and emerging with practical solutions.

Your technical toolkit includes:

• Strong Windows Server expertise (Active Directory, DNS, DHCP, Hyper-V, etc.)
• Solid Microsoft 365 administration and troubleshooting
• Excellent networking skills
• LAN, WAN, Wi-Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus)
• VoIP systems management (3CX experience ideal)
• Experience with Azure, Intune, MDM/MAM
• Real-world project delivery - migrations, rollouts, implementations
• 5+ years hands-on IT experience (MSP background highly desirable)

What makes you different:

• You understand the 'big picture' and design solutions that account for all variables
• You're confident consulting with clients and explaining technical concepts to non-technical stakeholders
• You have a genuine interest in Cyber Security (no experience needed - training provided)
• You're ready to take ownership of tickets and projects from start to finish
• You thrive in a small team environment where collaboration matters

The Role

This isn't just another support job. You'll be working across four key areas:

• Technical Support
• Act as the escalation point for complex issues, providing accurate advice and efficient resolutions. You'll also support the service desk when resources demand it.
• Projects
• Lead and manage IT projects from design to implementation: server replacements, network upgrades, cloud migrations, and system improvements.
• Consultation
• Work as a trusted IT partner to clients, understanding their business needs and recommending solutions that genuinely improve their operations.
• Cyber Security
• Contribute to Cyber Essentials applications and grow into a Cyber Advisor role (full training paid for and certification will be expected as part of your first year).

About My Client

This is a small, ambitious MSP (under 10 staff) in the heart of Coventry serving clients across the West Midlands. They're not just another IT support company - they position themselves as genuine IT partners to their clients.

What sets them apart:

• Implementing ITIL processes for continuous improvement
• Strong focus on cyber security services and becoming accredited assessors
• Collaborative, 'can-do' culture with a founder-led approach
• Genuine commitment to professional development with funded certifications
• Modern office facilities with free parking in Coventry city centre

What's In It For You?

Salary:
£35,000 - £38,000 (depending on experience)

Professional Development:

• Funded IT certifications (including Cyber Essentials pathway to becoming an assessor)
• Dedicated training time during working hours
• Internal training programmes
• Clear progression opportunities as the team grows

Benefits:

• Free onsite parking in central Coventry
• Your birthday off as guaranteed annual leave
• Free eye tests
• Unlimited refreshments
• Company social events throughout the year
• On-call rota shared with senior team members

Ready To Make Your Move?

If you're looking for a role where you can truly make an impact, work with cutting-edge technology, and develop your skills in a supportive environment, I'd love to hear from you.

This role requires someone within commuting distance of Coventry who's ready to be part of a growing team that values technical excellence and genuine client partnerships.

Apply today
to discuss this opportunity in confidence.

Note to Recruitment Professionals:
This vacancy is being exclusively managed by Helen as the long-standing talent partner for this client. If you have candidates who may be suitable, please reach out to me directly rather than contacting the company. I'm happy to discuss collaboration opportunities. Thank you for respecting this client partnership.