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Solutions Designer
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Company Overview
BiGDUG Ltd is a leading provider of storage solutions, dedicated to saving our customers time, space, and money. Since our founding in 2004, we have been committed to offering high-quality products at competitive prices, helping over 250,000 customers achieve order and efficiency in their spaces.
Are you a motivated and reliable Solutions Designer? Do you have some experience in technical drawing? Are you looking for a role that will help you grow & develop? Then we want to hear from you
Role Overview
The Solutions Designer supports the Sales Department by providing accurate technical drawings, identifying opportunities for improvement or upsell, and ensuring every project is designed and delivered to the highest standard. This role bridges technical expertise and commercial insight, helping the sales team deliver safe, practical, and value-optimised solutions to customers.
They will work closely with Sales Consultants, Account Executives, Account Managers, and Sales Development to ensure every opportunity is technically robust, commercially sound, and installation ready.
Key Responsibilities
- Produce detailed drawings, layouts, and visualisations for racking, shelving, and storage solutions using CAD or SketchUp.
- Review and verify technical drawings and job specifications to ensure accuracy, compliance, and structural integrity before delivery or installation.
- Identify potential errors or risks within designs or orders and proactively suggest corrective actions or design improvements.
- Provide alternative product or configuration options to optimise design, safety, and commercial value.
- Support Sales Consultants, Account Executives, and Account Managers on large or complex enquiries, ensuring technical accuracy across all stages of the quotation and proposal process.
- Attend customer sites for high-value or technically complex projects to assess feasibility, take measurements, or support installation planning.
- Collaborate with suppliers and internal stakeholders to confirm load capacities, design tolerances, and compliance with relevant standards.
- Highlight opportunities for upsell or cross-sell based on layout efficiency, product fit, or customer application.
- Contribute to project documentation, drawings, and handover packs to ensure seamless transition from design to delivery.
- Maintain a library of standard configurations, templates, and technical documentation for repeat or scalable use.
- Support the identification of potential new leads or customer segments through analysis of existing projects and performance data.
- Provide technical insight to marketing and sales campaigns where design capability is a differentiator.
- Work collaboratively across brands, particularly with Office Furniture Online, where cross-sell opportunities arise in storage or workspace solutions.
Success Measures
- Drawings and layouts delivered accurately and within agreed turnaround times.
- Minimal rework or design errors identified post-submission or during installation.
- Positive margin or value uplift achieved on projects through design-led improvement, upsell, or cross-sell.
- Improved conversion rates and shortened sales cycles on opportunities supported by the Solutions Engineer.
- High satisfaction and feedback scores from Sales Consultants, Account Executives, and Account Managers.
- Consistent contribution to lead generation through analysis of completed projects and similar customer profiles.
- Full adherence to internal design standards, documentation protocols, and health and safety compliance.
Person Specification
Essential:
- Proven experience in a technical, design, or solutions engineering role within storage, racking, or materials handling industries.
- Strong proficiency in CAD (AutoCAD or similar) and 3D visualisation software such as SketchUp.
- Competence in Microsoft Excel for layouts, load calculations, or commercial analysis.
- Experience using CRM platforms such as HubSpot for pipeline visibility and project tracking.
- Strong technical literacy with the ability to read, interpret, and produce detailed engineering drawings.
- Excellent attention to detail, with a structured and analytical approach to identifying errors or design risks.
- Confident communicator able to collaborate effectively with customers, suppliers, and internal teams.
Desirable:
- Understanding of storage solution standards (SEMA, FEM, or EN requirements).
- Knowledge of racking safety, load signage, and installation best practices.
- Familiarity with data analysis tools or BI dashboards for identifying sales patterns or lead potential.
- Previous experience in site measurement, surveying, or installation support.
