NetSuite Systems Operations Manager

Location

Worcester, UK

Type

Full-Time, Permanent

Welcome to Motel
Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born.

Over 30 years and a team of 200+ people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We're still ambitious and independent, but now we're a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali.

The Role
We are seeking a skilled and motivated NetSuite Systems Operations Manager &

Integrations lead to oversee the day‑to‑day operation, development, and optimisation of

our NetSuite ERP platform. This individual will play a pivotal role in ensuring the stability,

efficiency, and scalability of the system while driving best practice standards across a

small internal team and external partners.

The NetSuite Systems Operations Manager will be responsible for maintaining

operational excellence within the company's ERP ecosystem. You will lead a small,

capable team to deliver system reliability and integrity, manage integrations with

third‑party tools, and ensure that development work from partners aligns with internal

governance and business priorities.

Main Tasks & Responsibilities

• Lead the day‑to‑day administration, configuration, and optimisation of the NetSuite ERP platform.
• Manage and mentor a small internal systems and data team to deliver strong performance and continuous improvement.
• Oversee integrations between NetSuite and connected systems, ensuring stability and data integrity across all platforms.
• Act as the key liaison between internal stakeholders and external third‑party partners, ensuring accountability, quality delivery, and adherence to agreed standards.
• Drive and document process improvements, maintaining robust governance and change control procedures.
• Monitor system performance, troubleshoot issues, and ensure timely resolution through collaboration with IT and third‑party vendors.
• Define and enforce internal standards for documentation, testing, and deployment of NetSuite updates or integrations.
• Support the ongoing development of dashboards, analytics, and reporting to empower business decision‑making.
• Provide Monthly KPI reporting to the board
• Support Motel on it's sustainability journey, escalating ideas and encouraging means of improvement.
• This list is not exhaustive and other duties may be required, according to the needs of the business

About You

• Proven experience managing NetSuite ERP in an operational or technical leadership role.
• Strong understanding of system integrations, API management, and third‑party application control.
• Experience leading a small technical or systems team, fostering accountability and development.
• Ability to manage multiple projects simultaneously with attention to quality and deadlines.
• Excellent stakeholder management and communication skills across technical and non‑technical audiences.
• Detail‑oriented with a strong sense of process governance and system compliance.
• Experience within retail, fashion, or e‑commerce environments is advantageous but not essential.
• Pragmatic leader who thrives in a fast-paced, evolving business environment.
• Collaborative and confident communicator with a proactive mindset
• Hands-on problem solver with a high level of accountability
• Comfortable balancing strategic oversight with operational delivery.

What's in it for you?

• Competitive salary in line with industry benchmarking
• 3% pension contributions from Motel; dependant on 5% pension contributions from yourself
• 25 days annual leave; with additional days for long service
• Birthday day off post probation
• Team socials and meetups
• Monthly well-being activities to support your health and wellbeing
• Tailored progression pathways
• A thorough health support service
• Access to professional support & mentoring
• Bonus Scheme for all employees, paid out twice a year at management discretion
• Motel discount
• Motel is a growth mentality company
• Option to work from home 2 days a week post probation
• Opportunity to shape an lead ERP operations within a growing business

At Motel Rocks, we value and believe in fostering an inclusive and diverse environment for our employees, customers, and partners. We are committed to building a brand that celebrates differences and promotes equal opportunities.