Head of Global Signature Strategic Accounts

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. 

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JOB DESCRIPTION

The Head of Global Strategic Signature Accounts is a member of the Commercial Leadership team reporting into the Chief Commercial Officer, responsible for managing and growing the most important, high-value customer relationships on an international scale. This role is a blend of sales leadership, strategic planning, and top-tier relationship management, focused on maximizing long-term revenue, retention, and customer satisfaction for an organization's most critical clients. 

The Head of Global Strategic Signature Accounts acts as the ultimate owner and advocates for the company's "Signature" or "Key" accounts. They will lead a team of Global Business Directors each responsible for a group of signature accounts that require multi-asset and/or multi-jurisdictional management to both maximise opportunities to increase share of wallet and provide a super customer experience.  They define and execute a multi-year global account strategy to maximize the financial and strategic value of these relationships for both the company and the client to drive double digit sales and revenue growth from the cohort of Signature accounts under their responsibility.  

This role will be based in New York or London.

ROLE PROFILE 

• Strategic account leadership: Develop, implement, and lead the global account strategy for major customers. This includes multi-year account plans, performance metrics, and global governance structures.
• Executive relationship management: Establish and maintain strong, trusted advisor relationships with C-level executives and key stakeholders within client organizations across different regions.
• Cross-functional collaboration: Orchestrate and lead virtual, global, cross-functional teams, including sales, marketing, and customer success, to deliver coordinated solutions and a seamless customer experience.
• Expansion and growth: Identify and drive opportunities for growth within existing global accounts, focusing on upselling, cross-sells, new products, and services.
• Negotiation: Lead large and complex contract negotiations, renewals, and pricing discussions to secure favourable and long-term commercial agreements.
• Performance tracking and forecasting: Monitor account performance against targets, track key performance indicators (KPIs), and provide regular reporting and forecasting to senior leadership.
• Market insight: Provide market insights and strategic advice to clients, helping them stay ahead of industry trends and risks.

LEADERSHIP AND BEHAVIOURAL COMPETENCIES

• Executive presence and communication: Exceptional ability to communicate and build rapport with C-level clients and internal executives.
• Strategic and business acumen: Deep understanding of clients' businesses, industries, and challenges, coupled with strong strategic planning skills.  Analytical skills to leverage data and analytics to drive strategic decisions and demonstrate value to clients.
• Global perspective and intellectual curiosity: Experience working across multiple markets and navigating different cultures, with the ability to lead and motivate global, virtual teams with agility and flexibility.
• Leadership and influence: Proven ability to lead in a matrixed environment and influence both internal and external stakeholders without direct authority. Navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results.
• Personal resilience and tenacity:  Ability to manage competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience in the context of a company in high-growth mode.

KEY RELATIONSHIPS

• Chief Commercial Officer
• Regional Client Delivery Leaders
• Chief Product Officer
• Technology, data and AI Leaders
• Chief Transformation Officer

At Alter Domus we are committed to inclusion and feel strongly that inclusive teams drive brilliant performance.  We are an equal opportunity employer and recognise all facets of diversity and strive to create a psychologically safe workplace where all of our people can perform to their best.

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