Contracts Manager

Our Vacancy

Contract Manager (maternity cover, up to 12 months)

Are you a confident, proactive contract manager who thrives in a fast-paced environment and is passionate about delivering excellent property services? Join our newly formed Repairs Team and help shape the future of responsive repairs and maintenance across our organisation.

As a Contract Manager, you'll play a key role in managing the performance of our responsive repair contractors, supporting strategic contract administration, and driving service improvements. You'll work closely with operational teams and stakeholders to ensure quality, value for money, and customer satisfaction.

What you'll be doing:

• Managing contractor performance, resolving escalations, and ensuring KPIs are met.
• Supporting Property Services Managers and holding contractors to account.
• Leading regular review meetings and identifying service improvements.
• Acting as a point of escalation and driving resolution of issues.
• Using data and insight to support proactive service delivery.
• Building strong relationships with internal and external stakeholders.

What we're looking for:

We're looking for someone who can demonstrate the following essential criteria:

• Proven Contract Management Experience (experience managing contractor performance, KPIs, and resolving escalations).
• Strong Communication and Stakeholder Skills. Able to build rapport across all levels and challenge constructively when needed.
• Initiative and Problem-Solving Ability. Uses own initiative, thinks creatively, and makes fair, independent decisions.
• Organisational and Prioritisation Skills. Manages competing priorities effectively in a fast-paced environment.
• Customer-Focused and Collaborative Approach. Understands both client and contractor perspectives and promotes a "one team" culture.

Why join us?

We're committed to delivering Simple, Safe, and Smart services. Our values, Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises, and Pull together are at the heart of everything we do. If you share these values and want to make a real impact, we'd love to hear from you. You'll be part of a team that's committed to making a real difference. We work simply, safely and smartly, always putting our customers first. We support each other, learn together, and celebrate success. We believe in creating a workplace where everyone feels supported, included, and empowered.

Here's what you'll get when you join us:

• Flexible and hybrid working
• 30 days' annual leave, plus bank holidays
• Up to 10% pension contribution, matched 1:1
• Two additional paid volunteering days each year
• Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We're committed to a fair, inclusive, and transparent recruitment process.

Shortlisted candidates will be invited to attend an in-person interview on the following dates.

27 November, Waterloo, Westminster Bridge Road

28 November, Pitsea, Basildon

Please read before you apply

• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• A full UK driving licence and access to a vehicle is desirable.
• Location and Travel Requirements. This role is primarily field- and office-based and will require regular travel to work closely with internal teams and contractors. You will be expected to spend time at our offices in Waterloo, Pitsea, and Houghton Hall, as well as with our contractors based in Loughton and Houghton Regis. Flexibility to travel between these locations is essential to support effective collaboration and contract management.
• This role will require a Basic BDS check.

If you're a proactive, values-led housing professional who thrives on building relationships, solving problems creatively, and delivering results for residents, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for the Contracts Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'