Facilities Manager

OUR VALUES AND BEHAVIOURS

Respect - This means respecting each other, excellent communication, valuing contributions, respecting differences, and supporting one another.

Collaboration - This is all about teamwork and remembering that we are all working towards the same goal. It is also about how we collaborate with our tenants and other suppliers.

We are one team Integrity - This is about being honest, reliable, and trustworthy and always delivering on promises. Innovation - This is about striving to always improve, working smarter, producing new ideas and having the confidence to share them. At the same time, it is about embracing change.

Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to build value and give us and our clients a competitive advantage.

Trust - This is all about being consistent, organised, and reliable. It is also about doing what you say you will do and not promising what you cannot deliver.

OVERVIEW OF JOB DESCRIPTION:

To be responsible for the management of the Prospect Centre premises and oversight of security and cleaning services for the centre. This will include managing and developing the premises security and cleaning team to ensure safe, smooth, and efficient site operations. This will involve managing premises issues as they arise, developing a premises and maintenance plan, and addressing all aspects of the Operational Management Plan to ensure that the premises are fit for purpose and meet the requirements of health and safety legislation and the curriculum.

Main Duties & Responsibilities:

• Responsibility for the Soft Facilities Management for Prospect Shopping Centre
• Line management responsibilities for Supervisors
• Leading, coaching, developing, and mentoring onsite cleaning and security teams
• Planning and innovation development to enhance services across service lines
• Management of delivery of sub-contractor activity including planned schedules, health and safety and quality of works
• Ensure compliance with Health & Safety legislation and site procedures are implemented and operated to
• Assist the security supervisor with the management of the security team
• Support the security team with weekly & monthly compliance checks
• Liaison with the tenants and development of a positive relationship
• Responsible for own administration
• Ensuring contract is delivered including weekly hours, cleaning, and security operational compliance.
• Monitor staff performance, attendance, timesheets, and overtime allocation
• Consulting with the Operations Manager when required to resolve issues.
• Ensuring job requests are dealt with in accordance with the priority listings, which include reactive and pre planned works
• Be responsible for all rosters, staff holidays, sickness records, stock management
• Ensure the overall effectiveness and efficiency of security, cleaning, and customer care provision.
• Drive a one team culture across all colleagues on site while enhancing positive guest interactions for all customers on site
• Manage recruitment and selection of new staff and be responsible for administering the company's disciplinary procedures through working with the supervisors to deliver.
• Manage development plans for the Supervisors on site to ensure succession planning and training plans are delivered
• Complete annual appraisals on all members of the site security and cleaning, making all such records available for examination.
• Mentor security and cleaning teams on their appraisals and advise them on how to improve their performance where required.
• Ensure close liaison with the local Police and encourage communication and proactive engaged approach
• Coordinating events and attendance on-site for all events.
• Ensure that adequate arrangements are in place to respond efficiently to emergency callouts for repairs, inclement weather, security issues.
• Assisting the Operations Manager with any other duties as and when required.

Person Specification:

• Excellent teamwork and motivational skills. Developing a one team culture with high team morale is a priority within the role.
• Ability to work on own initiative proactively and with the minimum of direction.
• Ability to analyse problems and to implement solutions.
• Strong literacy and numeracy skills.
• Ability to communicate confidently, clearly, and effectively, orally and in writing.
• Ability to write concise, logical, and accurate reports and procedures,
• Proven time management and organisational skills with excellent attention to detail.
• Excellent interpersonal skills, with the ability to manage sensitive issues sympathetically and effectively. Ability to engage persuasively with staff at all levels across departmental and organisational structures.

Skills

• Excellent communication and interpersonal skills
• Excellent organisational and influencing skills
• Relevant H&S Qualification (IOSH, NEBOSH)
• Excellent IT literacy skills in MS Outlook, Word, Excel, and PowerPoint

HEALTH & SAFETY RESPONSIBILITIES

• Follow company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager

NOTE

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person