In-Room Dining Night Attendant

2 weeks ago

Edinburgh EH AD, United Kingdom The Edinburgh Grand, a Luxury Collection Hotel Full time £18,000 - £22,000 per year

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Located on St. Andrew Square in the heart of Edinburgh, The Edinburgh Grand is a luxury hotel and part of Marriott's prestigious Luxury Collection. Set in a beautifully restored historic building, we offer stylish serviced apartments, exceptional dining, and outstanding service that reflects the spirit and sophistication of the city.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's holiday for your birthday
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship
  • 30% F&B discount at RBH hotels
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid
  • Life Insurance
  • Employee Assistance Programme
  • Social and wellness events and activities all year round
  • Free meals on duty saving you over £1000 per year

And much much more

A NIGHT IN THE LIFE OF AN IN-ROOM DINING NIGHT ATTENDANT

  • Greet guests over the phone with warmth and professionalism, ensuring a personalised and efficient ordering experience.
  • Take and process in-room dining orders accurately, noting dietary needs, preferences, and special requests.
  • Deliver food and beverages promptly and discreetly to guest rooms, maintaining high service and presentation standards.
  • Set up in-room dining trays or tables neatly and thoughtfully, creating a comfortable and refined guest experience.
  • Clear and collect trays from rooms and corridors, keeping guest areas tidy and uncluttered throughout the night.
  • Maintain stock levels in the in-room dining area, preparing trays, condiments, and amenities for upcoming orders.
  • Follow hygiene, health, and safety procedures, ensuring a clean, organised, and compliant workspace at all times.
  • Liaise with the night kitchen and front office teams to support seamless overnight operations and guest satisfaction.

WHAT WE NEED FROM YOU

  • A warm, professional phone manner and a genuine focus on guest comfort and satisfaction.
  • Previous room service or hospitality experience is helpful, but a positive attitude is key.
  • Clear communication skills to take accurate orders and liaise smoothly with the kitchen team.
  • Strong attention to detail in tray setup, delivery, and presentation standards.
  • A team-player mindset, always ready to support colleagues across departments when needed.
  • Reliability and flexibility to work night shifts and stay calm during busy or unexpected moments.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.

INDFOH

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