Interim Head of Corporate CDD Hub

We're looking for a seasoned leader of leaders with deep expertise in Customer Due Diligence (CDD) within the corporate domain. You'll bring a proven track record of building high-performing teams, navigating complex stakeholder landscapes, and driving both engagement and results. This role requires strong indirect leadership capabilities and the ability to operate effectively in a dynamic, matrixed environment. If you're UK-based and ready to make a meaningful impact in a strategic interim role, we'd love to hear from you.

The Corporate CDD Hub UK is responsible for client on boarding and ensuring that Customer Due Diligence is complete and up to date for Rabobank Wholesale Europe & Africa (E&A) clients.

The Head of Corporate CDD Hub UK is responsible for the management of staff, processes and objectives within that department, ensuring robust compliance with regulatory requirements while enabling commercial effectiveness. You will lead a high performing team, drive continuous improvement and act as a key point of contact for senior stakeholders across the business.

FEC W&R Operations Europe is responsible for providing Customer Due Diligence, Transaction Monitoring, First Line Monitoring, Name screening and Transaction Filtering services for all W&R Clients in Region Europe & Africa and for FI Clients worldwide.

• Set the strategy of the Corporate CDD Hub UK in line with the strategic goals of the FEC Domain and FEC W&R Operations Europe.

• Responsible for planning the aims, objectives and priorities of their work area.

• Ensure new customers are on-boarded within agreed timelines and to the required quality standards.

• Ensure that all E&A clients have up-to-date CDD by performing periodic reviews and other administrative tasks associated with Customer Due Diligence.

• Ensure that the Group Standards on Customer Due Diligence (CDD) are applied to all Region E&A clients. Ensure all global and departmental procedures are adhered to and that any changes in procedure are communicated and implemented.

• Monitoring and reporting CDD status to various stakeholder groups, compiling and circulating departmental MI as required.

• Collaborate with senior leadership & stakeholders across Region E&A.

• Take ownership of own performance and development, including leadership and management skills.

• Support staff in Lean and Continuous Improvement to drive process improvements and efficiencies.

• Contribute to global projects and initiatives relating to CDD and associated matters.

• Take ownership of control findings and actions relating to the department, ensuring that findings and incidents are registered and actioned in accordance with the Global Standard.

• Monitoring departmental costs on a monthly basis, ensuring that costs are utilised as intended and within budget. 

• Strong focus on delivering to internal customers by adhering to the Service Catalogue and the KPI's documented in the relevant SLA's and OLA's.

Strategic Leadership Responsibilities:

• Contribution to the continuous improvement of Corporate CDD Hub.

• Partner across teams to drive innovation.

• Provide structure, direction and purpose to the team.

• Provide clear guidance, instruction, advice and coaching for the job.

• Develop, coach and encourage staff using appreciative enquiry.

• Manage performance.

• Set clear expectations for quality, accuracy and timeliness of work expected from your team.

Skills & Personal Attributes:

• Deep understanding of the regulatory requirements in relation to Customer Due Diligence.

• Proven leadership experience in CDD, AML, or Financial Crime within a banking or financial services.

• Experience in remediation delivery and transitioning teams into a Business-as-Usual (BAU) environment, ideally gained within banking or financial services.

• Strategic mindset with a hands-on approach to operational excellence.

• Experience managing teams across multiple locations highly desirable.

• High integrity, discretion, and confidentiality.

• Commercially focused, operationally strong, and strategically responsive.

• Strong interpersonal, stakeholder management, and influencing skills.

• Professional acumen, credibility, and trustworthiness.

• Self-motivated with clear initiative and drive.

• Effective communicator.

• Technically competent in area of expertise.

A career at Rabobank can offer insights into many areas. As well as having the opportunity to really see and understand the role of Financial Institutions in the Food & Agribusiness sector we are committed to providing our employees with the opportunities to develop their skills and progress their careers within the company. We work flexibly at Rabobank, combining the benefits of working at the London office and working from home, allowing the best of both worlds to come together.

Our Benefits for this role include:

• A competitive salary.

• A discretionary annual bonus.

• 30 days' holiday, plus the option to buy additional days.

• Company pension scheme plus other financial benefit schemes.

• Private medical insurance, regular health screening checks plus other health benefits.

• A range of family friendly policies and lifestyle benefits.

• Salary sacrifice schemes – cycle to work and electric vehicle salary sacrifice.

Plus, many more incentives.

As well as helping our clients to grow their businesses, we are fully committed to growing our people to make them the best that they can be. We embrace differences and strive to create a truly inclusive work culture, based on trust and respect for all.  A place where everyone can be themselves and bring their whole selves to work along with their unique experiences, background, and expertise. We strive to empower our people to focus on their wellbeing, by providing a range of resources that will enable them to flourish both in and outside of the workplace. Our ambition is to maintain sustainable, meaningful, and collaborative working environments so that our people understand how they contribute to our vision and overall mission, they can be healthy at work and bring the best version of themselves to our vibrant UK Branch community.  We are an equal opportunities recruiter.  Should you require any additional support at any stage of the recruitment process due to a disability or health condition, or if you require any support or assistance due any individual characteristics you may have, please do not hesitate to contact a member of the Recruitment Team who will work with you to consider any adjustments, or support, which we can reasonably make or provide.

For over 40 years Rabobank UK has been serving and supporting the UK's Food and Agribusiness (F&A) sector with tailored solutions, in-depth market knowledge, and its broad global network.

Located in the heart of the city of London, we are a leader in Food & Agribusiness (F&A) banking with a growing position in the Energy and Energy Transition sector. We estimate that through our existing client relationships, we touch 85% of all food sold in the UK.

With a unique, knowledge-driven, and customer-focused strategy supported by unrivalled financial strength, Rabobank UK is in a singular position to deliver value in the form of sophisticated and often individually tailored financial products and services for its customers. Clients in F&A, financial services and other financial sectors can rely on Rabobank as their trusted partner, with the confidence that Rabobank-designed financial solutions and advice are supported by top-quality research, a commitment to building long-term relationships and a unique insight into the customer's tactical and strategic priorities.

Deadline for application: 3rd November 2025, (due to the high volume of applications this advert may close prior to the posted close date). Applications via LinkedIn message or email will not be reviewed, please apply via the link.

For more information please contact the Recruitment Team on