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Service Design Manager
2 weeks ago
The role
Location: Farringdon, Croydon or Sittingbourne
Contract: Permanent
Southern Housing is seeking a permanent Service Design Manager to lead the redesign of services, driving transformation and efficiency. You'll manage a team, work in Agile cross-functional projects, and ensure resident voices are central to service improvements.
What You'll Do:
Lead service design and transformation projects
Manage and develop a team of Service Designers and Analysts
Champion user-centred design and innovative solutions (including AI)
Collaborate with residents, colleagues, and partners
Ensure compliance with accessibility and design standards
Support strategic planning and contribute to organisational change initiatives
Promote a culture of continuous improvement and learning
What You'll Need:
Strong leadership and team management skills
Experience in Service Design, Interaction Design, or Graphic Design (Experience in housing, public sector, or social impact organisations is desirable)
Knowledge of user-centred design, accessibility, and relevant standards
Excellent communication and stakeholder engagement skills
Experience working in Agile environments and using design tools (e.g. Miro, Figma, Adobe XD)
Relevant qualifications (A-level minimum; further certifications desirable)
Familiarity with service blueprinting, journey mapping, and prototyping
Closing Date: Wednesday 29th October 2025 at 23:59
Please note, we will close this role early if we receive a high volume of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life
assurance
Healthcare cash plan
Eyecare & dental
Birthday
leave
Retailers discounts
Cycle
to work
Buy & sell
annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion & Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
