Commercial Account Handler

2 days ago

Maidstone ME, United Kingdom Brown & Brown Full time

First Insurance, a valued member of the Brown & Brown Group, are looking to recruit an experienced Renewals Executive to join their team.

The successful applicant will play a key role in supporting the growth of the Company, by proactively ensuring all renewals allocated are renewed in a correct and accurate manner.

They will also be tasked with providing an excellent customer experience and specialist advice in line with Company values, and undertaking accurate administrative tasks.

Role responsibilities (but not limited to);

  • Responsible for renewing your own book of business each month (approx. 20+ clients, which are both client facing and telephone based)
  • Accurately completes administrative tasks such; issue documents to the client, diary management, checking proposal documents, renewals re-broking, setting up policy records, creating client schedules, and handling insurer and client queries.
  • Sell the benefits of renewal to clients
  • Achieve income targets whilst adhering to FCA compliance obligations.
  • The achievement of retention targets alongside income targets.
  • Provide quotes for existing clients generating new business e.g. excess layers, cross selling additional policies
  • Making contact with clients when their policy falls due for renewal, ensuring that any cover or policy changes are actioned along with the completion of a full market search to obtain the most competitive product.
  • To administer the renewal from the initial review, through to market search, quotation, closing of sale, issuing of cover and follow up documentation requests.
  • Negotiating insurance rates with clients and underwriters and to trade with insurers to maximize income potential.
  • Manage incoming enquiries, for example mid-term adjustments, deal with the request or direct them to relevant departments.
  • Deliver exceptional levels of customer service at all times.
  • General administration work: Prioritize all client communication (via phone, email and in person) to ensure the customer receives a high level of customer service.
  • To ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including both colleagues and insurers.

Skills Required:

  • Technical and commercial insurance knowledge
  • Confident telephone manner
  • Excellent communication skills
  • Organised and systematic approach to work
  • High levels of attention to detail
  • The ability to work to own initiative
  • Knowledge and understanding of OpenGi management operating system

For more information please apply online or contact Dan Hurley.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee stock purchase plan
  • On-site parking
  • Private medical insurance

Work Location: In person

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