Customer Access Advisor

About the job

Salary: Circa £24,242 per annum pro rata

Hours: 30 hours per week

Week 1 - Monday – 08:30am – 04:30pm, Wednesday – 08:30am – 04:30pm, Thursday – 08:30am – 04:30pm & Friday 08:30am – 04:30pm

Week 2 – Monday – 09:00am – 05:00pm, Wednesday – 09:00am – 05:00pm, Thursday 09:00am – 05:00pm & Friday 09:00am – 05:00pm

We are seeking a dedicated Customer Access Advisor to join our team. The successful candidate will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences.

We are looking for someone with previous experience in customer service roles, preferably in a similar industry, with strong problem-solving abilities, the ability to use your own initiative, and the capacity to handle urgent situations effectively. You will have proficient IT skills, including knowledge and experience of a range of Microsoft applications and will be familiar working with digital information, social media and systems. You will possess excellent communication skills, both written and verbal, and be comfortable handling a high volume of telephone calls.

If you are passionate about delivering exceptional customer service and possess the skills and attributes outlined above, we encourage you to apply for this exciting opportunity by uploading your CV and Covering Letter.

Please use the covering letter as an opportunity to show us how you meet the competencies and skills required for this role and anything you think highlights how you are a good fit for Coastline.

Anticipated closing Date: 4 January 2026

Anticipated interview date: TBC

Please note we may opt to close this vacancy earlier if we have a large response to the advert, so we would encourage you to get any application in as swiftly as possible to avoid disappointment.

What can Coastline offer you

If you're looking to make a difference in a progressive, forward-thinking company, with opportunities to develop a worthwhile career, Coastline is the place for you.

Here are just a few of the fantastic benefits we offer to our people:

• 33 days holiday including Bank Holidays
• Continuous training and development opportunities
• Option to purchase additional annual leave
• Defined Contribution pension scheme, we will match your contributions up to 8.3%
• Healthcare cashback plan, including dental & eyecare
• Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 years' service
• Cycle to work scheme
• Tonnes of discounts on everything from supermarket shops, to holidays and more

About Coastline

Coastline Housing is a charitable social landlord serving Cornwall. Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall. That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own. Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.

Accredited with Investors in People Gold and a Disability Confident Leader, we are a people-focused employer, putting customers and colleagues at the heart of what we do.

Job Types: Part-time, Permanent

Pay: £24,242.40 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person