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Administrator
2 weeks ago
Business Administrator (Telecoms) - Are you a proactive, organised individual with a passion for delivering exceptional customer service within the IT and Telecommunication industry Immervox, a trusted communications provider based in Basildon, is looking for an enthusiastic Business Administrator (Telecoms) to join their friendly and professional team on a permanent basis in their office based in Basildon, Essex.
Why Immervox
Immervox have been experts in business-critical internet, LAN / WAN and fixed / mobile voice since 1999. We are trusted by hundreds of organisations as we design, deliver, and support business critical infrastructure, acting as an important foundation for business growth and success.
Fantastic company benefits include:
Competitive
Salary:
£26,000 - £28,000 per annum (depending on experience)
Holiday: 21 days annual leave plus 8 bank holidays
Pension: pension scheme provided
Free Parking: we provide onsite free parking
Employee extras such as gym membership contribution (after 6 months' probation)
About the role:
As a Business Administrator (Telecoms), you will support and engage with different parts of the organisation, working with both internal teams and external customers. Flexibility and responsiveness are requirement for this role, primary 25% will be managing the monthly billing run, and the rest of the time you will be providing sales administration support to the marketing and sales teams to ensure the company's goal of delivering professional, robust, and consistent service to all clients. The hours are working Monday - Friday, 9am to 5.30pm.
Main duties and responsibilities:
Manage the monthly billing and invoicing process and produce accurate records, including emails, letters, files, payments, reports, and proposals.
Identify opportunities to increase client revenue and pass qualified leads to the sales team for conversion.
Support Solutions Architects in preparing accurate quotes and proposals.
Provide sales administration support and assist with documentation across teams.
Develop, maintain, and update Standard Operating Procedures (SOPs) and other key business documentation.
About you:
As the successful Business Administrator (Telecoms) you will have previous experience within the telecoms industry, with knowledge of Giacom aBillity or similar billing systems. Candidates who have transferable skills will be consider if they have experience and confidence of managing billing runs and invoicing processes. Strong administration skills are an essential, with good communication skills (written and verbally), effective relationship building skills as well as organised, methodical, reliable, with strong attention to detail and the ability to prioritise tasks effectively. You will be able to solve problems calmly, and adaptable to change when needed with a professional and positive attitude, along with integrity and a genuine commitment to providing a high-quality service. A willingness to keep learning and developing your skills, is essential.
If you feel you have the skills and experience, we are looking for in this Business Administrator (Telecoms) role then please submit your CV as soon as possible, we look forward to hearing from you.
No recruitment agencies, please
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: client service, customer service, communication, IT, telecommunications, client relationship, billing, client, customer, telecoms, internet, provider, advisor, client support, client revenue
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