Housing and Homelessness Manager

Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About The Team We Are Recruiting To
The Housing and Homelessness Service is a fast-paced and dynamic environment that faces a range of challenges in meeting the housing needs of Coventry's residents. The team has expanded significantly in recent years, reflecting Coventry City Council's strong commitment to improving outcomes for people in housing need.

The Council's strategic vision is clearly outlined in the Homelessness and Rough Sleeping Strategy, which focuses on prevention and early intervention, delivering targeted and crisis support, and helping people to sustain their tenancies long term.

By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.

What is the job role?
As a Housing and Homelessness Manager within the Statutory Housing Options and Allocations Service, you will need to be adaptable, proactive, and resilient. You will play a key role in ensuring that officers are empowered, motivated, and have the right tools to deliver an excellent standard of service to residents.

As one of three Housing and Homelessness Managers, your main responsibilities will include:

• Leading, developing, and motivating a team of officers across the Housing Options and/or Allocations Service.
• Providing specialist advice and guidance to ensure teams operate in full compliance with the Housing Act 1996 (as amended by the Homelessness Reduction Act
• Driving performance throughout your service area, Monitoring KPI's and overseeing effective performance management and reporting.
• Managing and maintaining quality assurance processes to ensure the consistent delivery of high-quality services to residents.
• Leading on service improvement projects to help meet strategic objectives and enhance service outcomes.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We are seeking a passionate and dynamic professional with a comprehensive understanding of both Part 6 and Part 7 of the Housing Act 1996 (as amended by the Homelessness Reduction Act The ideal candidate will have strong leadership and supervision skills, with proven experience working under pressure and driving positive change in a fast-paced and demanding environment.

Within our team, people from minority ethnic backgrounds are currently under-represented across our middle-management team; as a result, we would like to encourage people from minority ethnic backgrounds to apply for this post. This does not prevent any other applicants with a protected characteristic or a non-protected characteristic from applying.

We operate an agile working model, requiring staff to attend the office for a minimum of 40% of the working week. This may increase depending on service needs.

For further information about this vacancy, please contact

To learn more about the application process, please refer to the document titled 'Coventry City Council Application Process' available on our jobs page.

Interviews will take place on 12 December.

Please note that as part of the selection process, you will be required to complete a work-based exercise, prepare and deliver a presentation, and participate in a competency based interview. If you are shortlisted for the role, you will be contacted 5 days prior with details of any preparation required.

About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit

Coventry City Council

Attached documents

• Coventry City Council Application
• Housing Homelessness Manager Job Description and Person