Head of Product Operations

Meet Unit4. With over 40 years of heritage, we're an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.  

With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.  

At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. - A powerful statement that enables different priorities for different people. 

We're shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. 

As a Head of Product Operations, you will be the driving force behind operational excellence, data-driven decision-making, and scalable product processes. You will partner closely with Product, Delivery, and Executive teams to enable clarity, create rhythm, and operationalize excellence across our product organization. This is a high-impact, highly visible leadership role with the mandate to shape how we deliver value to customers and scale our business. 

Key Responsibilities 

• Strategic Enablement: Define and execute the Product Operations charter to bring clarity, accountability, and rhythm to the product organization.  
• Data Insight & Enablement: Establish a robust data foundation, design and implement KPIs, and leverage dashboards to drive insight and inform decisions at all levels.  
• Operating Rhythm & Governance: Develop and standardize operating cadences, feedback loops, and governance models to ensure consistent delivery and continuous improvement. 
• Process Leadership: Lead the design and rollout of product processes and systems, including discovery, launch, and end-of-life, ensuring seamless integration with PM and delivery teams.  
• Innovation & Piloting: Pilot new frameworks and tools, such as product board usage models and beta/early adopter programs, to accelerate innovation and adoption. 
• Cross-Functional Collaboration: Act as a key partner to Product Management, Product Marketing, and Data teams, ensuring alignment and clarity on roles, responsibilities, and engagement models.  

What You'll Achieve 

• Build and scale a data-driven product operations function from the ground up. 
• Define and implement KPIs and reporting cadences that drive accountability and transparency. 
• Lead the operationalization of excellence through standardized processes and continuous feedback. 
• Shape the future of product delivery by piloting and scaling innovative programs and tools.  

What's Not Included 

• Direct coaching or training of Product Managers (this is the responsibility of their managers). 
• Representing product at stakeholder meetings (handled by PM leadership). 

About You 

• Proven experience in senior product operations, product management, or related leadership roles. 
• Strong track record of building and scaling operational frameworks in complex, fast-paced environments. 
• Deep expertise in data-driven decision-making, process optimization, and cross-functional leadership. 
• Exceptional communication, stakeholder management, and change leadership skills. 
• Passion for operational excellence and a growth mindset. 

You will also embody and promote our SaaS behaviours: 

• One Team – You foster collaboration and shared accountability across functions 
• Customer Centricity – You prioritise customer outcomes in every decision 
• Continual Learning – You embrace curiosity and growth 
• Standardised Scalability – You build repeatable, scalable processes 
• Ongoing Innovation – You drive continuous improvement and experimentation 
• Data-Informed – You make decisions grounded in insights and analytics 

As a leader at Unit4, you will: 

• Lead with authenticity and integrity 
• Embrace constructive conflict and diverse perspectives 
• Deliver sustainable value through collaboration 
• Champion customer experience in every decision 
• Inspire accountability and empower others to grow 

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us, you'll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  

We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it's about feeling valued, empowered, promoted, impactful, seen, and appreciated. 

We are reimagining how work makes people feel.  

 What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work 
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 
• Inclusive hiring at Unit4: Building equal opportunities for all 

Background check : 

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out