Deputy Manager

2 days ago

Birmingham, Birmingham, United Kingdom Marva Group Ltd Full time

Role Purpose

The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.

What We Offer

  • Mileage reimbursement
  • Supportive management and clinical oversight
  • Opportunities for professional development and progression
  • A values-led organisation focused on independence dignity and quality of life

Location: Primarily field based across supported living services in Birmingham & Midlands area, with occasional working from the Muve Homecare office.

Hours of Work: 40 hours per week worked flexibly to meet service needs.

This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.

Key Responsibilities

Operational Oversight and Quality

  • Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
  • Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
  • Maintain a visible presence in both the office and the field supporting staff and managers
  • Provide leadership decision-making and escalation support to Management.
  • Supporting the Out of Hours Team when senior leadership is required.

Staff Leadership and Support

  • Act as a point of escalation for staff queries incidents and concerns
  • Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge
  • Promote least restrictive practice and positive risk-taking

Safeguarding Risk and Governance

  • Support safeguarding processes incident management and follow-up actions
  • Ensure restrictive practices are lawful proportionate and recorded appropriately
  • Complete reports following incidents audits and reviews
  • Escalate concerns and provide clear feedback to the Registered Manager

Systems and Documentation

  • Use and review digital care planning systems such as Birdie or equivalent
  • Ensure accurate timely and high-quality documentation is maintained
  • Support audits and quality improvement actions

Essential Requirements

  • Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge
  • Experience within supported living or community-based services
  • Ability to work flexibly including nights and weekends
  • Full UK driving licence and access to a vehicle (mileage paid)
  • Strong understanding of safeguarding risk management and person-centred support
  • Ability to lead support and challenge staff practice appropriately
  • Right to work in the UK

Desirable Criteria

  • Experience in a Senior Support Worker Team Leader or Deputy Manager role
  • Knowledge of PBS PMVA or equivalent
  • Experience using digital care planning systems such as Birdie
  • NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)

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