Field Service Engineer

We are looking for an Electro Mechanical Field Service Engineer, with initially a strong bias towards Digital Cinema and Healthcare, specifically servicing, repair and installation of equipment, with the potential of additionally working on Ophthalmology and Robotics equipment and other disciplines as and when required and trained. The role will be predominately based working from a home location in Edinburgh, to cover a customer base across Scotland and the North of England. National travel and occasional European travel may be required from time to time.

The role will be responsible for carrying out installation, servicing, moves & changes, upgrade, modification, and repair of Digital Cinema and Healthcare equipment to include Ophthalmic and Robotic equipment (once trained). The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the initial sectors. You will be working on highly complex systems requiring quick learning and understanding; as well as the ability to rapidly identify the nature of complex issues and to provide optimal solutions. From time to time Customer / Engineer training will be required.

Key Responsibilities:

• To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested.
• To always apply a professional, reactive, and proactive service to our customers.
• Problem-solve in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction.
• Ensure effective communications are maintained with Area Manager's , Team Leaders and other Veritek staff as required.
• To be flexible to work within other regions of the UK within given notice as required.
• To attend sites within city locations which may involve using public transport from time to time.
• To attend and pass any necessary product or skills training programmes.
• To ensure call closure procedures are always followed.
• Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales.
• Effectively maintain vehicle stock inventory.
• To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures
• Be responsible for ensuring safe working practices under the Health & Safety Acts.
• To always demonstrate appropriate driver behaviours.
• To always act in the best interests of the business and our customers/partners.

Successful candidates will possess the following skills, knowledge and experience:

· Previous engineering experience in a related environment would be beneficial.

· Excellent customer service skills.

· Good core engineering skills and knowledge.

· Electrical/Electronic/Software Engineering experience.

· Ability to work as part of a team.

· Smart appearance.

· Organised and punctual.

· Good telephone manner.

· Strong communication skills

· Reactive to customer needs.

· Clean driving licence.

Additional Requirements:

· Must have a current up to date passport or be able to apply for one immediately. May sometimes be required to work early starts and/or late finishes. Core 45 hours per week, Monday to Friday plus 1 in 4 Saturdays (additional 9 hours)

To apply, please send your CV to stating your salary expectation. Closing date for applications is Friday 24th October 2025

Job Types: Full-time, Permanent

Pay: £33,000.00-£35,000.00 per year

Benefits:

• Company car
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
• Store discount

Work Location: On the road