Credit Collections Negotiator

2 weeks ago

Watford, Hertfordshire, United Kingdom Paladin Commercial Full time £25,000 - £40,000 per year

Department: Finance

Job title: Credit Collections Negotiator

The Company

Paladin is an established Financial Services business based just outside central London with over 30 years' experience in the collections and credit space covering a range of services including Commercial collections, Outsourced credit control, White label collections, Vendor Credit Recovery, and Litigation.

Summary and areas of opportunity

We have several positions available, candidates will be assessed to determine which area of the business they are best suited to, offering an exciting opportunity for an enthusiastic and capable team player to contribute significantly to the firm's performance. This is a permanent, office-based position, with an initial trial contract of three months.

Vendor Credit Recovery (VCR)

The process of identifying and reclaiming overpayments, duplicate payments, or missed credits from suppliers.

· Confident telephone communication with high call volumes. Accurate data entry and record-keeping.

· Accuracy in payment allocation and reconciliations.

Credit Control

The process of managing and monitoring customer credit to ensure timely payments and minimise financial risk

· Strong communication to maintain client and supplier relationships.

· Accuracy in payment allocation, reconciliations, and ledger management

Collections:

B2B collections is the process of recovering unpaid invoices or outstanding balances from one business to another.

· Resilient and professional in recovering overdue balances.

· Organised approach to managing multiple accounts and confident telephone communication.

Litigation:

Commercial litigation is the process of taking formal legal action against a customer through the court process to recover unpaid debts.

· Clear verbal and written communication.

· Sound judgment in escalating cases and supporting legal action.

Experience and Skills required for all areas

· Good communication and writing skills.

· Proficient in general computer use, including Excel and competence with basic IT functionality.

· Strong interpersonal skills, with the ability to manage difficult conversations professionally.

· Ability to work as a team player and contribute to shared targets.

· Good organisational skills and attention to detail.

Full training will be provided, while prior experience within the field is not essential, the successful candidate will be expected to demonstrate a positive attitude, strong communication skills, and the ability to handle a reasonably high volume of telephone-based work.

Regulatory Responsibilities

This role is expected to be conducted in line with company policies, client agreements and applicable UK debt recovery regulations.

Paladin Values

·
Commitment
– We are dedicated to helping businesses overcome financial challenges by managing overdue accounts effectively.

·
Integrity
– We conduct our services with fairness, professionalism and respect for clients and their customers.

· 
Teamwork
– We believe in collaboration, supporting each other to achieve individual and shared targets.

· 
Excellence
– We strive to deliver the highest standard of credit control services with accuracy and consistency.

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