Planner

2 days ago

Newtownabbey Northern Ireland, United Kingdom Combined Facilities Management (CFM) Ltd Full time

About Us
CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 350 strong all trade workforce,

Your New Opportunity
This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively

Key Responsibilities

  • Be the initial point of contact for tenants for urgent, routine and adaption works
  • Scheduling customer appointments and creating events
  • Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
  • Raising survey events on new COTs, Adaptions and Response jobs
  • Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
  • Liaise with administration team, supervisor and management to answer queries and review works in progress.
  • Liaise daily with client district maintenance officers/administrators
  • Monitoring of required completion dates, ensuring they are meet, or extension requested were required
  • Dealing with queries and complaint resolution
  • Maintaining standards and processes to reach KPI targets.
  • Support other planning areas when required as part of a cross-functional team environment
  • Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
  • Prioritise customer orders by due date to support the company in meeting target deadline KPI
  • Escalate issues promptly to management and help resolve problems in a timely fashion

Essential
Our requirements:

  • IT literate, proficient in Microsoft Office
  • Previous experience of scheduling/ logistics
  • Experience in customer service and customer excellence

Preferred

  • Experience operating within a face paced construction industry with a focus toward
  • housing maintenance
  • A Degree / HND in a related discipline

Competencies

  • Excellent communication skills with the ability to manage client relationships
  • Strong planning and organisation skills.
  • Ability to work on own initiative and as part of a cross functional team
  • Ability to work accurately under pressure and meet deadlines & targets
  • Good understanding of operating costs and productivity levels
  • Knowledge of construction and the skills off the team members.
  • Good customer service/customer care skills
  • The ability to deal with the unexpected and good problem-solving skills

Skills
Planning & Organising Excellent customer service Scheduling experience

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