Remote Dental Treatment Coordinator

3 days ago

Croydon CR SE, United Kingdom Splendent Care Ltd Full time

About Us

At Splendent Care Limited, our mission is to provide the highest quality of dentistry. Through expanding our family of dental practices, we on a mission to integrate our dedicated team of professionals into the heart of the communities we serve. We are committed to delivering exceptional dental care and enhancing the oral health through personalised, high-quality dentistry.

The Role

As a Treatment Coordinator, working across the business, you will:

  • Be the first point of contact for patients interested in private or specialist treatments
  • Manage and nurture patient enquiries from initial consultation through to treatment completion
  • Deliver clear, compassionate first point of contact consultations explaining treatment options, costs, and payment plans
  • Coordinate appointments with clinicians, and maintain accurate treatment plan documentation
  • Work closely with clinicians and managers to ensure seamless integration between administrative and clinical processes
  • Track and follow up on proposals, referrals, and outstanding treatment plans
  • Support promotional activities, such as patient events or digital outreach

Essential Skills & Experience:

  • Excellent communication skills – both verbal and written
  • Strong customer service experience; confident in sales / treatment conversion
  • High level of organisational ability and attention to detail
  • Experience working with dental software, appointment scheduling, and financial systems
  • Ability to work independently and as part of a team
  • Flexibility to attend the practice for in-person meetings when needed

Desirable:

  • Experience as a Treatment Coordinator in a dental setting
  • Dental nurse qualification or previous dental experience
  • Knowledge of Exact, MPC, Pearl and Boxly CRM
  • Knowledge of NHS / private dental treatment pathways
  • Understanding of Dental Implants and Orthodontic treatments
  • Familiarity with digital marketing / social media in a healthcare setting
  • GDC registration or prior exposure to regulatory frameworks

What We Offer

  • Competitive salary + performance-related bonus or commission
  • 24/7 access to an online GP
  • Workplace Mental Health First Aiders and Employee Assistance Programme (EAP)
  • Reduced cost dental treatment
  • Manly remote working with regular reporting and continued support
  • Professional development & CPD opportunities
  • Supportive, patient-focused team environment

Why You'll Love Working With Us

  • Be part of a forward-thinking and growing business where you genuinely make a difference to patients' lives
  • Use and grow your skills in both patient-facing consultations and business development
  • A role with variety: remote work + face-to-face interaction
  • A supportive leadership team that values your ideas and contributions

How to Apply

If you are passionate about patient care and have a flair for coordinating and converting treatment plans:

  • Please send your CV and a cover letter to
  • Include any relevant experience

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Work from home

Work Location: Hybrid remote in Croydon CR0 6SE

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