Front Of House Assistant

About Contrast Club

Contrast is the UK's first 100% class-based sauna and cold plunge studio.

Inspired by the Danish practice of Saunagus, each Contrast Class combines heat, aromatherapy, guided breathwork, music, and ice baths to help people unwind, recover, and build resilience.

Sessions take place in large-format saunas with 20–40 participants, moving through three structured rounds of heat and cold. At the centre of each session is a trained facilitator—the Contrast Master—who leads the experience: adding essential oils to the sauna, directing waves of heat using a towel and fan, guiding breath cues, and building the energy through music and clear instruction.

Co-founded by Forbes 30 Under 30 entrepreneurs, Ben Wintour (founder of Steel Warriors, with six outdoor gyms across London) and Connor Jensen Murphy (health entrepreneur and former captain of Danish Lacrosse), Contrast is redefining how people engage with hot and cold therapy—bringing structure, energy, and community to modern recovery.

The Role

The Front of House (FOH) Team Member is the first point of contact for guests and plays a key role in creating a warm, welcoming, and seamless experience. This role combines hospitality, customer care, operational support, and a passion for wellness. The FOH Team Member ensures the studio runs smoothly, guests feel supported, and all spaces remain clean, safe, and inviting.

What We're Looking For From The Candidate:

• Strong customer service and communication skills.
• Meticulous about detail and highly organised.
• Friendly, calm, and professional conduct.
• Ability to multitask in a fast-paced environment.
• Committed to providing consistent outstanding guest care.
• Reliable: Able to show up on time, on form and looking presentable.
• Comfort working around heat, cold, humidity, and water environments.
• Experience in hospitality, wellness, fitness studios, boutique hotels, spas, or similar environments.
• Interest in sauna culture, cold therapy, and wellbeing.
• First Aid or CPR certification (or willingness to obtain).
• Enjoys supporting others and working as part of a team.
• Positive can-do attitude with a proactive, hands-on approach.
• Comfortable working independently during quieter studio hours.
• Experience using Xplor Mariana Tek booking software (preferred)

What You'll Be Doing

• Greet all guests warmly and create a friendly, inclusive environment.
• Pre-prepare to remember guest's faces and greet them.
• Guide guests through check-in and check-out processes with clarity and positivity.
• Provide orientation for new visitors (amenities, safety guidelines, session flow, etiquette).
• Answer questions about sauna, cold plunge, contrast therapy, memberships, and pricing.
• Support guests throughout their visit, ensuring they feel comfortable and confident.
• Manage bookings, cancellations, and schedule adjustments via the studio's booking software.
• Prepare sauna and plunge rooms before each session (towels, water, aromatherapy, temperature checks).
• Keep the studio clean, stocked, and organised, including changing rooms, bathrooms and lounge spaces.
• Greet guests between sauna rounds and sell product (electrolights, coffees, etc)
• Manage shop sales.
• Maintain merchandise displays and restock retail items as needed.
• Maintain water hygiene, temperature settings, and general equipment checks according to studio standards (training provided).
• Promote memberships, class packs, and special offers in a friendly, non-pushy way.
• Process payments (for sessions, retail items, and class packs/memberships).
• Follow studio protocols for cleanliness, sanitation, and guest safety.
• Support emergency or incident procedures if required (training will be provided).

Perks & Benefits

• Allotted weekly sauna and plunge sessions.
• Staff referral reward.
• Opportunities for career development, including Contrast Master training.

To Apply:

Upload your CV and a short note explaining why you're right for this role.

Pay: From £14.80 per hour

Benefits:

• Casual dress
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Transport links

Experience:

• Customer service: 2 years (required)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person