Financial Crime Risk

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
The UK Firm – PayPal UK ("PPUK") PayPal has been operating in the UK for over 20 years serving large and small merchants and consumers across our two sided platform and with a wide range of payments, credit crypto and other adjacent products and services. PayPal UK Ltd ("PPUK") is the PayPal UK regulated entity, with over 14 million customers. We also have an exciting growth agenda with the customer at the heart of everything we do.

Job Description:
Financial Crime Risk ("FCR") Director – First Line of Defence ("FLOD")
You will embed Financial Crime risk management within the PPUK first line of defence and ensure compliance with all applicable legal, regulatory, and Policy / Procedural obligations including UK Money Laundering Regulations, Sanctions compliance, Fraud and FCA Consumer Duty requirements.

As a senior member of PPUK, your experience, passion for addressing financial crime for the individual customers and at scale as well as playing our part for the wider payments industry will be key in meeting the needs of the business. You will work with other lines of defence FCR functions and wider Group Financial Crime ("GFC") departments and leaders.

In your role, you will work very closely with the PPUK UK Money Laundering Officer in the second line of defence as well as the Global Financial Crime ("GFC") organisation.

Your role will involve

• Strategic Oversight of the Operational Financial Crime Framework: Lead the implementation and continuous improvement of the UK Financial Crime Programme, ensuring alignment with applicable policies and procedures, and adherence to UK legal and regulatory requirements.
• Lead the design and execution of the UK first line of defence. Fraud Risk Management strategy: across the customer lifecycle, including the prevention and detection of Authorised Push Payment (APP) fraud, account takeover and internal threats, leveraging data driven controls, analytics and cross functional collaboration to protect the PPUK business and customers.
• Ongoing collaboration with PayPal Product, GFC and wider UK and Group stakeholder teams to manage financial crime risk and change management for PPUK needs.
• Attending financial crime and other relevant risk committees, forums and PPUK Board where appropriate to report on key risks, trends and any remediation efforts.
• Attend relevant industry forums to ensure PPUK both learns from and has an industry voice in relation to financial crime, with a particular focus on Fraud.
• Develop Financial Crime Procedures from policy and requirements defined by the MLRO (2LOD) and ensure that these are implemented effectively including . Financial Intelligence Unit ("FIU"), Transaction Monitoring ("TM"), Payments etc

Own and manage day-to-day PPUK Financial Crime Service Level Agreements, acting as the PPUK Financial Crime "UK Entity Service Owner (ESO)" which includes:

• Responsibility for FLOD monitoring and assurance activities to evaluate the effectiveness of financial crime controls and response to emerging threats, reducing exposure to financial crime.
• Monitor and manage Service Level agreements (SLAs) with outsourced group entities to ensure adherence to agreed performance and risk management standards.
• Regularly assess how FLOD financial crime controls impact customer outcomes, identifying and addressing gaps in customer fairness, transparency, and support.
• Ensure the collection of and use of FLOD MI to monitor control performance and escalate issues via PPUK governance committees as appropriate.
• Partnering with local, regional and global teams to conduct detailed analysis of system configurations for transaction monitoring and filtering.
• Provide input on investigative procedures and processes, including making recommendations as to specific outcomes including refunds to customers.
• Help to refine investigative decision making criteria that optimize for both effectiveness and efficiency.
• Root cause analysis for financial crime incidents or control failures and oversee the implementation of corrective actions, including improvements to outsourced processes.
• Develop strategies to execute against UK Policy and Procedure requirements,
• Ensures relevant training is given to UK and Group operational teams to reinforce culture of compliance.
• Conducts FLOD Financial Crime risk assessments for new products and advise on control requirements.

Ideally you would have:

• 10+ years of professional and leadership experience, at least 7 of which are in Fraud or the broader Financial Crime area with UK the financial services industry
• Exceptional written and oral communication skills with prior experience delivering or presenting to regulators/external stakeholders
• Proven ability to execute in a fast paced and deadline driven environment
• Exceptional collaboration skills, within function and across peer stakeholders.
• Previous Supervisory and Management experience. This role currently has one Full Time Staff member reporting to them and will be required to work proactively and collaboratively with other PPUK, GFC and group colleagues across the 3 lines of defence.

Additional Responsibilities And Preferred Qualifications
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:
To learn more about our culture and community visit

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

REQ ID R0127662