Assurance Assistant

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

EVERYTHING YOU NEED TO KNOW
As a waste assurance assistant you will be joining our 1st line Quality Assurance team monitoring the feedback from our field crews on over 60,000 jobs and ensure it aligns with our regulatory reporting requirements. Where issues are identified, correct the data and feedback to help our field teams improve their understanding of requirements. This role would ideally suit someone data focussed looking to start their career in the water industry.

Your Key Accountabilities In Helping Us Will Be

• Validation and processing of feedback from our frontline crews before submission onto company systems
• Analysing data and reporting issues to the relevant departments whilst maintaining strong working relationships
• Driving improvement in the quality of data returned from the field teams
• Working closely with the wider Waste Assurance Team to ensure feedback is accurate enough for assurance decisions and reporting requirements.
• Maintaining accurate records of your activity

What You'll Bring To The Role
The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

You will need experience in using both SAP and Microsoft Office products, such as Excel. These tools are integral to daily tasks, allowing you to manage data efficiently and perform various administrative functions. The familiarity with these systems ensures that you will be able to handle complex data sets and streamline processes to enhance productivity.

In addition to these technical skills, it is desirable you have a solid understanding of regulatory reporting processes and sewerage operational processes. This includes knowledge of the regulatory requirements for reporting sewerage incidents. Your experience in providing services to internal customers is also desired to hone your ability to meet their needs effectively and ensure compliance with industry standards.

The capabilities wanted are;

• An excellent attention to detail
• Effective written and verbal communication skills
• Strong stakeholder engagement and networking skills, with a view to building effective working relationships
• Strong implementation and support skills
• The ability to understand business processes, with the confidence to challenge current practice where required

Desirable

• Ability to deal with a wide range of complex challenges

You will need 5 GCSEs at grade C or above, including English and Mathematics, and I hold a full UK Driving Licence.

Is that you?

How We'll Reward And Care For You
It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET'S GO
We can't wait to hear from you.
Before you apply, you'll need an updated copy of your CV and about five minutes to spare. If you're not too sure about what you need to do, or have a question about the role before applying, please do reach out to our amazing team of recruiters at

And if your curiosity has peaked and you're wanting to find out even more, search on social media.

Ps. we'll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails