Parent Partnership Officer

Job information

Post No. POSN Parent Partnership Officer

Parent Partnership Officer Advert

• Newport

• £ £35745

• 37 hours per week – we welcome applications from individuals seeking part-time hours. If this is something you're interested in, please feel free to contact the hiring manager to discuss flexible working options

• Fixed term contract until 31st August 2026 with the possibility of becoming permenant

Are you a confident and passionate individual with in-depth knowledge and understanding of Additional Learning Needs (ALN)? Do you have experience working collaboratively with parents in an educational setting? If so, we have an exciting opportunity for you to make a real difference

Newport City Council is looking for someone who is passionate about supporting both schools and families. In this role, you will work closely with parents, schools, and multi-agency partners to support the local authority's ALN processes and systems, helping to ensure positive outcomes for children and young people.

Key Responsibilities

• Support the ALN Manager in reducing Tribunal cases through early intervention and effective liaison with parents and agencies.
• Act as the main point of contact for parents/carers, providing advice and support to overcome educational barriers and prevent formal legal appeals.
• Help families understand the ALN process, including assessments, IDPs, statutory rights, and placement decisions.
• Promote parental involvement and customer satisfaction by supporting ALN Officers and engaging with families.
• Represent the Chief Education Officer at key meetings and act as the nominated officer for statutory assessments.

We are looking for:

• Strong communication, empathy, and conflict resolution skills, with the ability to work professionally with parents/carers.
• Proven experience in ALN administration and education settings, with sound knowledge of ALN legislation and tribunal processes.
• Skilled in IT, report writing, and managing workloads independently and collaboratively under pressure.

Why choose Newport City Council?

As well as the opportunity to occupy this exciting and dynamic role within our organisation, the Council offers employees:

• A generous pension contribution scheme.
• 26 days annual leave with the option to purchase up to one week additional leave.
• Vast opportunities for growth, progression, and development.
• Opportunities to join a range of Staff Networks consisting of working groups that support the Council's open and diverse culture.
• Flexible working options.

If you are ready to take on this exciting challenge and contribute to the success of Newport City Council, we would love to hear from you Please complete the application form attached, and if you have any questions, please feel free to contact Abby Vowles via or Nathan Kethro via

We welcome applications for all our jobs in either Welsh or English. An application submitted in Welsh will not be treated less favourably than an application submitted in English.

Newport City Council is committed to working towards its workforce being more representative of the population that we serve and particularly welcomes applications from people from minority ethnic communities represented (or living) in the city. Selection will be made on ability and skills to undertake the role.

Newport City Council is not currently supporting applicants with sponsorship for right to work. In applying for a vacancy, applicants should already have the right to work in the UK.

Our values – Fairness for all, Making a difference, Being responsible, Working together

Ein gwerthoedd – Ein Gwerthoedd, Tegwch i Bawb, Gwneud Gwahaniaeth, Bod yn Gyfrifol, Gweithio gyda'n gilydd