Administrative Assistant
4 days ago
COVVI Ltd is an innovative organisation dedicated to the design and manufacture of bionic hands for use within prosthetics and robotics fields. With a focus on user and clinician collaboration, we strive to create highly functional and accessible bionic hands that positively impact the lives of upper-body prosthetic users globally. Having recently launched our robotic hand, we seek to explore a range of use cases to aid further development. Our commitment to quality and innovation drives us to deliver award-winning products and exceptional customer experiences.
We're looking for an organised and proactive Administrative Assistant to join our Customer Service and Supply Chain team in Leeds.
This is a varied position where you'll support our customer service function in the mornings and our supply chain operations in the afternoons; perfect for someone who enjoys a busy, hands-on role.
Responsibilities
Customer Service (Mornings)
- Manage sales orders from entry through to invoicing and shipping using the ERP system.
- Create shipping documents, labels, and invoices.
- Handle loan agreements and coordinate loan shipments.
- Maintain accurate customs and shipping records.
- Log customer complaints and feedback using Cognidox.
- Respond to customer emails and queries promptly and professionally.
- Keep the CRM system accurate and up to date to support customer service efficiency.
Supply Chain (Afternoons)
- Pick and register assembly and sales orders using the ERP system.
- Process material requests and manage loaned materials.
- Perform cycle counts and assist with batch release processes.
- Provide support to the Supply Chain Manager during absences.
Qualifications and Experience
Essential
- Previous experience as an Administrative Assistant or in a similar role (manufacturing environment preferred).
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Excellent organisational skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work effectively as part of a team.
- GCSEs (or equivalent) in English and Maths, Grade C or above.
Desirable
- Experience with ERP and CRM systems (e.g. Business Central, HubSpot, Cognidox).
- Knowledge of customs and international shipping processes.
- Awareness of ISO 13485, ISO 9001, and sustainability practices.
- Full UK driving licence.
What We Offer
- Friendly and supportive team environment.
- Opportunities for personal and professional development.
- Exposure to both customer service and supply chain operations.
- Stable, long-term career opportunity within an established business.
- 25 Days Holiday + Bank Holidays
Job Type:
Full-time, Permanent (Monday to Friday)
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