Administrative Assistant

4 days ago


Leeds, Leeds, United Kingdom COVVI Full time £25,000 - £40,000 per year

COVVI Ltd is an innovative organisation dedicated to the design and manufacture of bionic hands for use within prosthetics and robotics fields. With a focus on user and clinician collaboration, we strive to create highly functional and accessible bionic hands that positively impact the lives of upper-body prosthetic users globally. Having recently launched our robotic hand, we seek to explore a range of use cases to aid further development. Our commitment to quality and innovation drives us to deliver award-winning products and exceptional customer experiences.

We're looking for an organised and proactive Administrative Assistant to join our Customer Service and Supply Chain team in Leeds.

This is a varied position where you'll support our customer service function in the mornings and our supply chain operations in the afternoons; perfect for someone who enjoys a busy, hands-on role.

Responsibilities

Customer Service (Mornings)

  • Manage sales orders from entry through to invoicing and shipping using the ERP system.
  • Create shipping documents, labels, and invoices.
  • Handle loan agreements and coordinate loan shipments.
  • Maintain accurate customs and shipping records.
  • Log customer complaints and feedback using Cognidox.
  • Respond to customer emails and queries promptly and professionally.
  • Keep the CRM system accurate and up to date to support customer service efficiency.

Supply Chain (Afternoons)

  • Pick and register assembly and sales orders using the ERP system.
  • Process material requests and manage loaned materials.
  • Perform cycle counts and assist with batch release processes.
  • Provide support to the Supply Chain Manager during absences.

Qualifications and Experience

Essential

  • Previous experience as an Administrative Assistant or in a similar role (manufacturing environment preferred).
  • Proficient in Microsoft Office (Word, Excel, Outlook).
  • Excellent organisational skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work effectively as part of a team.
  • GCSEs (or equivalent) in English and Maths, Grade C or above.

Desirable

  • Experience with ERP and CRM systems (e.g. Business Central, HubSpot, Cognidox).
  • Knowledge of customs and international shipping processes.
  • Awareness of ISO 13485, ISO 9001, and sustainability practices.
  • Full UK driving licence.

What We Offer

  • Friendly and supportive team environment.
  • Opportunities for personal and professional development.
  • Exposure to both customer service and supply chain operations.
  • Stable, long-term career opportunity within an established business.
  • 25 Days Holiday + Bank Holidays

Job Type:
Full-time, Permanent (Monday to Friday)



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