Care Navigator

2 weeks ago

Moreton West and Saughall Massie CH SG, United Kingdom Blackheath Medical Centre Full time £20,000 - £25,500 per year

Job Summary

Blackheath Medical Centre is a small patient focused training practice looking to recruit 2 friendly, enthusiastic care navigators to start immediately.

We offer a range of consultations such as online, telephone and face to face appointments. The practice is forward thinking and offers a high level of care to patients and a high achiever in QOF.

Key responsibilities of Care Navigator include:

· Answering the telephone and dealing with patients at the front desk

· Sign post patients to the most appropriate service

· Request blood and prescription requests

· Deal with queries from patients and other services via telephone and emails

· Booking patients onto EMIS clinical system (in practice and cross organisation services)

· Arrange services to support our more vulnerable patients – referral to social prescriber and arrange interpreter services

The ideal successful candidates will have a combination of:

· Knowledge of EMIS, Docman, AccuRx Patchs and

· Be a team player and be able to communicate both verbally and written form

· Excellent customer service experience, communication skills to deal with challenge quickly, calmy and efficiently

· subject to meeting the above criteria, DBS and 2 satisfactory references.

Temporary cover is needed Monday to Friday 15:45– 18:45

Please note we will only review applications from candidates who can start with immediate effect. It is essential to be available to cover holiday or sickness leave.

We reserve the right to close the vacancy upon receiving a sufficient number of applications or if there is a change in the needs of the Practice.

Prior applicants are not eligible for reconsideration.

Job Type: Part-time

Pay: £12.21 per hour

Expected hours: 15 per week

Work Location: In person

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