Field Operations Support Assistant

2 weeks ago

Birmingham, Birmingham, United Kingdom Service Corporation International Full time £25,000 - £45,000 per year

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Job Profile Summary
Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.

JOB RESPONSIBILITIES 

  • Prepares death certificates, prayer cards and related documents

  • Completes required permits and or certificates

  • Prepares and processes Veteran's Paperwork

  • Prepares marker monument placement paperwork

  • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules

  • Prepares and distributes daily schedules, reports, and documents

  • Receives and processes payments and contracts

  • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers

  • Orders office supplies

  • Oversees the processing of installation orders to grounds and maintenance departments

  • Processes accounts payable transactions

  • Assists with the preparation of obituaries

  • Assists Location Management, Sales, Family Service Counselors and payroll as needed

  • Acts as backup to Receptionist

  • Greets family members and friends

  • Communicates client family's needs promptly and accurately to the appropriate staff member

  • Conveys a sense of concern and empathy with client family members at all times

  • Responds to customer inquiries via telephone, internet and in person

  • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians

MINIMUM REQUIREMENTS

Education

  • High School or equivalent

Experience

  • 1 - 2 years of experience in an office clerical or customer service capacity required 

  • Experience working in a customer-focused and fast-paced professional environment required

Knowledge, Skills & Abilities

  • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience

  • MS Office Suite experience preferred

  • Basic mathematics skills required

  • Good verbal and written communication skills

  • Strong organizational skills and detail oriented

  • High level of compassion and integrity

  • Ability to maintain confidentiality

Postal Code: 35211Category (Portal Searching): Administration and ClericalJob Location: US-AL - Birmingham

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