Customer Service

5 days ago

Bath BA QS, United Kingdom Minuteman Press Full time £20,000 - £30,000 per year

Company Overview

Minuteman Press is a well-established, multi-award-winning independently owned printing company located in the heart of Bath, a World Heritage City. We pride ourselves on delivering exceptional print, signage, and design services with a commitment to customer satisfaction and quick turnaround times.

Reception & Dispatch

We are looking for an enthusiastic hardworking person to join our small team to coordinate all aspects of reception and dispatch. You would be working closely with the customer service and production teams to help ensure on-time and accurate delivery of printed materials and more importantly provide great customer service. As you will often be the first and last member of the team that our customers liaise with, a commitment to professionalism and great service is essential. Previous experience in print services is not essential; all necessary training will be provided. We envisage this role to require a fixed schedule of between 6 to 8 hours a day (Mon-Fri).

Key Responsibilities

· Serving customers on-site. This could be to deal with general enquiries, customer collections, taking payments, simple print / copy jobs etc

· Managing the general phone number to deal with queries, taking information to pass on to the team, or simply passing the call onto the relevant team member

· Manage dispatch of finished goods. This would involve preparing finished goods for dispatch, including tasks such as collating finished goods, boxing and packaging, labelling, preparing delivery notes etc. A large and critical element is the management of deliveries (whether by local courier, company van, hand delivery, postal services etc) so they are executed in the most accurate, timely and efficient way possible

Key Performance Indicators

· Customer satisfaction and feedback

· Accuracy and timeliness of job delivery

· Efficient use of local couriers and all delivery method

Requirements

· To efficiently run the reception and dispatch function

· To play your part in ensuring that all work is delivered to the highest standard, most efficiently, on time, to expected quality, and to job specifications

· Detail oriented, organised, and a self-starter

· Attention to detail

· To work closely with and communicate effectively with the customer service and production teams

· Ability to think creatively and independently, reacting quickly and confidently to unexpected situations

· Maintain a safe, clean and efficient work space and comply with all Health and Safety risk assessments and requirements

· A driving license is preferred but not essential

Job Types: Full-time, Permanent

Pay: From £TBC - depending on experience

Benefits

· Free on-site parking

· Career progression

· Full training provided

· Close to all public transport links

Schedule:

· 6 to 8 hours a day

· Monday to Friday

· No weekends

· Potential for overtime

Ability to commute/relocate: Must be able to reliably commute to Bath

Application question(s): Are you located within a 20 mile radius of Bath?

Work authorisation: United Kingdom (required)

Work Location: In person

Application deadline: 07/11/2025

Expected start date: Latest 01/12/2025

Job Type: Full-time

Pay: From £25,000.00 per year

Ability to commute/relocate:

  • Bath BA2 3QS: reliably commute or plan to relocate before starting work (required)

Location:

  • Bath BA2 3QS (preferred)

Work Location: In person

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