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Business Support Administrator

2 weeks ago

Southampton SO XE, United Kingdom Hampshire and Isle of Wight Healthcare NHS Foundation Trust Full time £25,000 - £35,000 per year

The closing date is 16th Nov 2025

Job summary

We are looking for 3 Business Support Administrators to join our busy teams These are rewarding roles as part of a large, friendly administration team team We have openings in our CAMHS department and SPA team.

Single Point of Access (SPA) Team within Children's Therapies is the first point of contact for services across Hampshire, including Speech and Language Therapy, Physiotherapy, and Occupational Therapy. This role involves taking calls, processing referrals, scanning and uploading documents, booking appointments & dealing with queries from service users and the clinical team.

The CAMHS team support children and young people with their mental health. The Business Support team process referrals, make appointments, answer incoming calls and deal with their queries and signposting. The service is divided into three main areas - ADHD, Eating Disorders & CAMHS.

We are also looking for a CAMHS Reception post (Band 2). The role will involve checking people in at reception, support with room bookings, maintenance tickets, ordering stationery, and maintaining IPC standards across the building.

Main duties, tasks & skills required
  • Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy
  • Follow agreed processes for dealing with emails on Outlook, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.
  • Provide support to training events e.g. away days, skill slots etc. involving the coordination of diaries.
  • Attend & participate in team/other meetings, ensuring any actions are completed by the required date & take minutes if requested.
  • Provide cover & support during times of absence for the core functioning of the admin team.
  • Maintain current office policies & procedures, be actively involved in their development.
  • Undertake limited supervision of Band 2 or new staff in absence of the Business Support Team Leader & Business Support Team Manager
  • Provide admin support to the Business Support Team Leader to set up & review administration systems/processes as deemed appropriate.
  • All duties will be carried out within the Trust's Information Governance, recording, and data sharing procedures and guidance.
About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specification
Qualifications
Essential
  • GCSE English and Maths level 4/C or above, or a good standard of general education.
  • RSA 3 Typing or equivalent experience.

Business and Admin NVQ Level 3 equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Leanne Searle

Pay scheme

Agenda for Change

Band

Band 3

Salary

£ to £ Yearly

Contract

Permanent

Working pattern

Full-Time

Reference number

348-CFS-9609

Job locations

Adelaide Health Centre, Western Community Centre

William Macleod Way

Southampton

Hampshire

SO16 4XE