IT Support Technician

Are you a problem-solver with a passion for technology and a desire to make a real impact? We're looking for an enthusiastic IT Support Technician to support a vibrant school community—teachers, support staff, students, and visitors—while also providing remote and onsite support to our partner sites.

In this hands-on role, you'll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.

Your responsibilities as an IT Support Technician:

• Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed.
• Deliver first- and second-line support—diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
• Support school events, making sure AV, networking and IT setups run without a hitch.
• Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
• Help manage servers, cloud services, networks and endpoint environments.
• Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
• Deploy and support end-user devices—desktops, laptops, tablets, printers, mobiles and peripherals.
• Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
• Assist with deploying and maintaining school applications and cloud platforms.

About You

• A logical thinker with strong attention to detail and a passion for problem-solving.
• Great communicator- comfortable working with everyone from senior leaders to students.
• Excellent time-management, able to juggle multiple tasks and prioritise effectively.
• Curious, adaptable and eager to learn new technologies
• End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
• Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
• Server and identity management within Windows Server 2016–2022, Active Directory, Azure AD/Entra ID and Group Policy.
• Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
• Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts.
• Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
• Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.

About us

We're Commercial – a purpose-driven, people-first organisation that's on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn't just the numbers – it's the people, the culture we've built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We're proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you'll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you'll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here's what you can look forward to:

• A base salary of up to £28,000 per annum
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Assurance, offering peace of mind with cover equivalent to four times your salary
• Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
• Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
• Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we'll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We're proud to stand beside one another through life's ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don't tick every box in the job description, we'd still love to hear from you. Your potential, passion and perspective might be exactly what we're looking for

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy