ServiceNOW Solution Architect

Job Description:

Job Title: ServiceNow Solution Architect – Source-to-Pay
Location: Remote (UK-Based)
Salary: Dependent on Experience

As a ServiceNow Solution Architect, you'll be responsible for leading the scoping, design, development, and implementation of ServiceNow-based solutions across client projects, with a focus on Source-to-Pay (S2P) processes. This role combines deep platform knowledge with business process expertise, ensuring optimal technical solutions aligned with client procurement and finance operations.

You will collaborate with engagement leads, project managers, analysts, developers, and testers to deliver quality outcomes—driving innovation and best practices across ServiceNow implementations.

• Lead the technical delivery of ServiceNow projects, especially those involving Source-to-Pay capabilities

• Architect end-to-end ServiceNow solutions including S2P workflows, procurement automation, and supplier lifecycle management

• Design and implement integrations between ServiceNow and client ERP/procurement systems (e.g., SAP, Oracle)

• Define scalable and secure technical solutions

• Deliver engaging product demonstrations across ServiceNow modules

• Guide teams through all stages of delivery while resolving technical issues

• Provide technical leadership and mentorship to junior architects and dev teams

• Maintain up-to-date knowledge through certifications, internal/external learning, and community involvement

• Build trusted relationships with clients and internal stakeholders

• Support the evolution of DXC's ServiceNow offering and roadmap

• Proven experience in ServiceNow consulting, with specific involvement in Source-to-Pay or Procurement process automation

• Track record of delivering large-scale ServiceNow implementations as a Solution Architect

• Strong understanding of S2P processes including requisitioning, sourcing, procurement, supplier onboarding, and invoicing

• Certified ServiceNow System Administrator

• Certified Implementation Specialist in at least one suite (e.g., ITSM, Procurement, SPM)

• ITIL Foundation (v3 or v4)

• Expertise in ServiceNow scripting (JavaScript, CSS, AngularJS) and configuration (Flows, Client Scripts, Business Rules, Widgets)

• Familiarity with integration methods such as IntegrationHub, REST APIs, LDAP, SSO

• Experience in agile and traditional software delivery methodologies

• Excellent communication, stakeholder management, and leadership skills

• Strong problem-solving ability and resilience

• Knowledge of CSDM and CMDB best practices

• Understanding of procurement platforms and financial systems (e.g., Oracle, Coupa, Ariba) is a strong plus

• Willingness to travel and work on client sites as required

• Join a leading ServiceNow partner known for excellence and innovation

• Ongoing professional development and certification opportunities

• Collaborative, knowledge-sharing team culture

• Comprehensive benefits including:

  • Flex benefits package

  • Pension

  • Life and Health insurance

  • Travel insurance and retail discounts

  • 25 days annual leave (plus option to buy more)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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