Support Worker Emergency Department

JOB DESCRIPTION

Job Title:

Emergency Department Care Link Support Worker

Report to:

Team Leader Head of Complex Needs / Chief Executive GASPED.

Main Purpose of Job:

Delivering: support/mentoring in partnership with Pinderfields ED Hospital and GASPED

Venue:

Mid Yorkshire Teaching NHS Trust, Trust Headquarters, Pinderfields Hospital, Aberford,

Road, Wakefield, WF1 4DG

Working Hours :

37.5 hours a week flexible. 8-4 Monday-Friday

Occasionally work as required (weekend and evening work), to support the needs of the business.

Salary:

To be discussed

Length of contract:

1 year, subject to further funding and 6-month probationary period 6 - month review .

Duties:

The Employee agrees to be employed on the terms and conditions set out in this agreement. The Employee agrees to be subject to the general supervision of and act pursuant to the orders, advice and direction of GASPED and Pinderfield NHS Wakefield management.

Ensure all information recorded for volunteers/staff and clients is kept accurate, confidential and secure in line with GASPED/Touchstone policies and the Data Protection Act 1998.

Professional Development:

• Ensure that safeguarding training is always up to date and in line with current practice.
• Effectively use line management and supervisions ensuring that time is managed to accommodate regular meetings.
• Up to date knowledge of the different projects and services offered at GASPED and Pinderfield Hospital Wakefield
• Excellent verbal and written communication skills with the team and partner organisations.
• Developing your knowledge and skills in Emergency care.

Policies and Procedures:

• Keep up to date with: GASPED/ Pinderfield NHS Wakefield, policies and procedures.
• Maintain Gasped/Pinderfield NHS Wakefield standards, policies and procedures at all times.
• Any cause for concern or conflict with these policies and procedures needs to be highlighted to management and appropriate supervision sought.
• All staff have a duty and responsibility for their own health and safety and that of colleagues, clients and members of the public.
• Will be expected to adhere to Trust policies and procedures and relevant legislation including the requirements of any professional bodies and to attend mandatory training as identified by the Trust.
• Be familiar with, and work to, the protocols and policies of the Emergency Department and Trust policies.
• Be aware of the Health and Safety aspects of staff and patients and to promote a safe environment to work in.

Person Specification

Qualifications - Desirable

• National Diploma in Counselling

• Counselling Skills (Level 2/3/4)

• Peer Mentoring or Peer Advice

• IT Skills

• NVQ Qualification.

Experience - Desirable:

• Working with Emergency Department clients,
• Organising own caseload/ appointments
• Working with clients and delivering support in a 1-1 environment.
• Ability to work at a high pace.
• Working with multiple complex issues.
• Creating support plans with clients with multiple mental health needs.
• Knowledge of a person-centred approach.
• Administrational duties involved with case holding clients and managing multiple clients.
• Development of peer support or groups or co- facilitation of support groups
• Working with clients on a 1-1 basis supporting them with mental health needs.
• To support the professional teams in delivering care to patients within the Emergency Department.
• Closely liaise with other disciplines and the provision of a courteous, reliable and quality service to patients, relatives and carers, healthcare professionals, internal departments and outside organisations.

Knowledge

• A strong understanding of clients with multiple complex needs and best practice in delivering support and a managing casework.
• Data protection requirements and the accurate record keeping of client data.
• Lawful and ethical practice.
• Local and national safeguarding practices, priorities and requirements.
• Working knowledge of other health, social and mental health services, statutory and voluntary within Wakefield.
• Knowledge of person-centred approach to support

Skills - Essential:

• Ability to work and communicate well in a team.
• Establish excellent personal and professional boundaries.
• Excellent communication skills both written and verbal, including telephone skills.
• General office administration skills and basic IT skills.
• Ability to use own initiative and manage time effectively.
• Ability to work well under pressure and keep a professional attitude if presented with clients in distress.
• Ability to deal with conflict and follow procedures in place to alert management and take steps to ensure safety of all present.
• Dependable with a strong work ethic and prepared to keep up in a fast-paced working environment.
• Enthusiastic and motivated for the role.
• Understands the need for patient confidentiality and a professional approach.

Attitudes

• Commitment to supervisions and appraisals.
• Commitment to supporting men across Wakefield.
• Motivation to learn and develop new skills.

Job Type: Full-time

Work Location: In person