Quality Support Manager

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This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business

The Central Logistics Centre (CLC) is Alliance Healthcare UK's new, next-generation logistics facility based in Birmingham. Designed with advanced automation and cutting-edge robotics, the CLC is a world-class, game-changing addition to the Alliance Healthcare estate.  It's set to redefine how we manage and deliver medical, health and beauty products to our customers across the UK.

The Quality Support Manager is a key role that will provide quality support to the CLC to ensure compliance with GDP (Good Distribution Practise) and quality standards. This role will be fully site based, with some occasional travel to other sites to provide cover or for training purposes.

Responsibilities will include:

• Undertake routine quality-related activities including quality oversight reviews, non-conformance management, facility temperature reviews, oversight of pest control records, management of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non-compliance with GDP requirements.

• Supporting the Head of CLC and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP in the CLC.

• Working with internal stakeholders to develop a quality culture incorporating continuous improvement across the central logistics centre and making recommendations to the Head of CLC.

We value team members who can commit to:

Providing exceptional service and exceeding customer expectations.

Contributing actively to quality assurance processes to achieve the highest standards. Collaborating to enhance customer satisfaction and business performance. Proactively addressing customer needs for a positive experience.

You will be expected to support our business objectives by championing quality and enhancing customer experience.

Our mission is to maintain a culture of excellence and customer focus at every level of our organisation.

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We would value the following attributes:

• Strong knowledge of warehouse management systems (WMS) and automated technologies, particularly Q-Pulse, Knapp and Manhattan.

• Highly organised, able to manage stress and set priorities for yourself and your team.

• Excellent organisational and multitasking abilities.

• Flexible and adaptable

• Strong analytical skills to interpret data and performance metrics.

• Proficiency in data analysis and performance metrics

• Strong problem-solving skills and attention to detail.

• Proven leadership skills with the ability to develop and motivate a team in a fast-paced environment.

• Ability to work in a warehouse environment, including standing and walking for extended periods.

• Effective communicator

• Comfortable working in varying temperatures within the warehouse environment.

• Strong knowledge of Microsoft Office 365 with the ability to navigate between multiple systems

Additional Information:

Some UK travel required, with overnight stays and attendance at off site meetings, to support other service centre conventions outside of normal business hours.

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned