Business Change Analyst

The firm

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The department

Working closely with the Head of Business Change and Projects, and the Business Change Project Managers, you will have the responsibility for supporting the successful planning and delivery of major firm-wide projects and change initiatives.

You will collaborate with colleagues at all levels and in all areas of the firm. This is an exciting new role for a 'can-do' person keen to make an impact from day one

Purpose of job

Understanding Business Objectives:
Seek, develop, and help implement strategic initiatives for improved efficiency and productivity with people and best practice in mind. You will achieve this by working with stakeholders to understand Birketts' goals and objectives at the same time as analysing the business environment, industry trends, and internal processes to identify opportunities for improvement and growth.

Requirements Gathering and Analysis:
Gather and understand business requirements by engaging with stakeholders across the firm to identify business needs, challenges, and opportunities. You will validate requirements against the needs of the business by considering business strategy, people requirements and business processes, all of which culminate to drive efficiencies and good working practice.

Cultural Change Management:
Support initiatives aimed at effecting cultural change within the firm. Engage with colleagues to promote new ways of working and thinking to ensure that project outcomes are successfully embedded.

Business Process mapping and analysis:
Document current business processes and 'to be' processes to enhance efficiency and effectiveness. Work closely with various departments to streamline processes and improve service delivery.

Stakeholder Management and Collaboration:
Build and maintain strong relationships with key stakeholders, ensuring their needs and expectations are met. Work with legal teams and other Business Services teams to ensure that we maintain an integrated approach throughout the project lifecycle.

Data Analysis and Decision Support
: Working with our Business Intelligence team, utilise data analysis to provide insights that support decision-making processes during the creation of Proposals and Business Cases, and once a project has been implemented to measure its success. Make use of data to identify trends, patterns, and opportunities, helping senior stakeholders make informed choices.

End to End Delivery:
Work directly with the business, Business Change Project Manager and where required, the IT BA to support stakeholders throughout the project lifecycle.

Accountabilities

• As a people-focused law firm, the Business Change Business Analyst will ensure that people, processes, and best practices are central to every initiative they lead or support.
• You will work directly with colleagues from a wide range of business areas on the analysis and design of projects including initial documentation, periodic review during implementation and technical governance throughout the project's lifecycle.
• Determine and develop business requirements for projects that look at business process, people and system change aspects to deliver improvements and ensure maximum buy-in .
• Partner with stakeholders across the firm to develop documentation in a collaborative way, communicating effectively and efficiently with operational, managerial, and executive teams as needed.
• Evaluate, analyse, and communicate requirements on a continual basis, and maintain processes, including the delivery of regular status reports to all appropriate parties.
• Author and update internal and external documentation and support the creation of Project Proposals and Business Cases as per our internal Project Board processes.

The candidate

• Bachelor's degree (or equivalent) or a Business Analyst at Lv4 qualification with ideally 2+ years of experience.
• High proficiency in process modelling such as UML and BPMN
• Proven ability to manage change projects and coordinating multiple parties at differing levels of the business.
• Experience with data visualisation and analytics.
• Strong working knowledge of relevant tools, including Visio, Lucid Chart, Jira or similar.
• Strong team player with excellent communication skills.

Equal opportunities

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.