Job Ref: FOC1919

Branch: New Bath Hotel Spa

Location: New Bath Hotel Spa, Matlock Bath

Salary/Benefits: Competitive Salary

Contract type: Contract

Hours: Full Time

Hours per week: 35

Posted date: 13/10/2025

Closing date: 15/11/2025

Who are we

New Bath Hotel Spa is a beautiful 54-bedroom hotel located in the heart of Matlock Bath, within the scenic Peak District National Park. The hotel stands as a testament to the area's rich history, with origins tracing back to 1745 when it began as a bathing establishment centred around a natural spring that still flows today. The hotel features a historic outdoor swimming pool known as the New Bath Hotel Lido. Established in 1934, this unique lido is supplied by mineral-rich spring water from the nearby mountainside, ensuring a natural and chemical-free swimming experience.

Role Responsibilities

You'll be the first impression providing guests and visitors with a warm welcome and great service whilst ensuring the hotel is kept safe and secure overnight. You will have a forward thinking approach and be a team player, going the extra mile to ensure the hotel is perfectly presented ready for our guests in the morning.

• To establish a friendly and helpful attitude to all guests and staff and deal with any reasonable requests from guests in a professional, timely manner.
• Ensure all revenue is correctly charged and monies keys are all securely kept at all times.
• Carry out timely and efficient morning call service as required.
• Order newspapers and deliver where necessary.
• Support with the cleaning of all public areas, bars and function rooms as requested, removal of room service trays from bedroom corridors as necessary.
• Service of drinks and light refreshments during the night according to guest requests.
• To ensure all documentation, i.e. checks/bills are completed as necessary and carried out as per the hotel and company standards.
• To be able to check in/check out guests using the PMS system.
• To strive and anticipate customer needs whenever possible and react to these to enhance customer satisfaction.
• Preparation of conference/board rooms as per function sheets and company brand standards.
• Ensure all corridors are clear; fire extinguishers are present and accessible and fire doors are secure, reporting any concerns immediately to the Duty
• Manager or Senior Manager on site.
• Conduct a minimum of 3 floor safety checks during the night ensuring all incidents, accidents or injuries which occur on the premises are logged and reported to the Duty Manager immediately.
• To be aware of and comply with the Alcohol Licensing Laws in England and Scotland (where applicable)
• Must attend all HS, Fire and Food Safety Training as directed by your Line Manager.

Key Requirements

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.

Benefits

• Competitive salary
• Excellent on-going support, training and development
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards