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Restaurant General Manager
2 weeks ago
Overview
Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock
Responsibilities
Hard Rock Cafe is seeking a talented General Manager. Our operators are true entrepreneurs who manage large teams, drives bottom line results, and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.
This is not just another "job opportunity". So, the question is, "do you have what it takes to join the band?"
- Demonstrate the ability to grow the business by generating consistent year-over-year entrée count growth.
- Manage the business in a sustainable manner that meets or exceeds agreed upon financial and other business goals, while adhering to all of Hard Rock's brand standards and core values.
- Attain a level of top-line sales performance that ranks as #1 in your market place competitive set.
- Communicate a clear direction to your team by understanding the business' strengths, weaknesses and opportunities.
- Empower your team with a consistent mission regarding cafe goals to achieve desired results.
- Work cross-functionally so that your team executes all systems and processes to consistently deliver all products and services to brand standards.
- Build a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy in which all team members put the guest first in very situation.
- Set standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
- Be responsive and hospitable to guest feedback from all sources, including social media and email.
- Attract and retain the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
Qualifications
Got What It Takes To Be In The Band?
- Relevant experience in the hospitality industry inclusive of restaurant front line operations
- Bachelors Degree in HRM or Culinary preferred
- Strong leadership and interpersonal skills
- Genuine enthusiasm and aptitude for serving people
- Excellent verbal and written communication skills
- High level of business acumen and common sense
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions
- Must possess strong communication and listening skills, excellent speaking, reading and writing
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Multiple language abilities a plus, fluency in English required.
- Must have valid UK permit to work in the location.
Please submit your CV/Resume in English
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