Project Support

5 days ago

Dartford, Kent, United Kingdom Excellerate Services Full time

Project Support

1. Role Purpose

The Project Support Officer plays a key role in assisting the mobilisation team with the delivery of all tasks required to successfully launch a new cleaning contract. This role ensures the mobilisation plan is implemented effectively by supporting scheduling, documentation, data management, communication, resource coordination, and on-site mobilisation activities.

2. Key Responsibilities

Project Coordination

  • Support the end-to-end delivery of the mobilisation project plan.
  • Track deadlines, tasks, and milestones and escalate risks or delays to the Mobilisation Manager.
  • Assist with agenda preparation, minute-taking, and follow-up actions for project meetings.
  • Maintain and update mobilisation trackers, dashboards, and project documents.

Data & Documentation Management

  • Assist in gathering and verifying Employee Liability Information (ELI), asset lists, equipment inventories, training records, and operational data from outgoing contractor.
  • Organise and maintain filing structures for project documentation.
  • Prepare mobilisation packs, SOP documents, staff onboarding packs, and site files.
  • Support the creation of reports and presentations for internal and client stakeholders.

Onboarding & Workforce Support

  • Assist with scheduling training, inductions, and onboarding sessions.
  • Help ensure all incoming staff receive correct documentation, ID badges, uniforms, and equipment.
  • Support TUPE teams with issuing letters and managing employee queries (as directed).
  • Track staff onboarding progress and escalate any gaps.

Operational & Site Support

  • Attend site meetings, surveys, and tours as required.
  • Support equipment delivery, stock checks, and mobilisation logistics.
  • Coordinate with suppliers to ensure timely delivery of materials and equipment.
  • Monitor and record mobilisation readiness activities across all sites.

Communication & Stakeholder Support

  • Assist with drafting updates, notices, and communication materials.
  • Support communication between HR, Operations, QHSE, and Training teams.
  • Maintain positive relationships with outgoing contractor staff, client representatives, and internal stakeholders.

3. Key Skills & Experience Required

Essential

  • Experience in administrative, project support, or coordination roles.
  • Strong organisational skills with an ability to manage multiple tasks.
  • Excellent communication and stakeholder engagement skills.
  • Good working knowledge of Microsoft Office (Excel, Word, PowerPoint).
  • Attention to detail and strong record-keeping skills.
  • Ability to work flexibly and adapt to changing mobilisation priorities.

Desirable

  • Experience supporting contract mobilisations in FM/cleaning/services.
  • Experience working on-site or in operational environments.

5. Working Requirements

  • Temporary contract aligned to mobilisation timeline (6 months).
  • Flexibility to support early morning or evening activities depending on site shift patterns.
  • Willingness to travel to various contract sites as required.

Location: London and South West

Salary: £45,000

Please note, This is a Fixed Term position for a 6 month role, this is the annual salary and all roles are interim only.

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