DevOps Infrastructure Engineer

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Infrastructure Engineer - Platforms
Ready to elevate your technical career?
Join a forward-thinking, innovative team where you'll take the lead in managing cutting-edge infrastructure systems and driving platform-wide improvements. Be a key player in shaping our DevOps transformation, working hands-on with modern cloud technologies to define the future state of our platform. Enjoy a supportive team environment, a flexible working culture, and plenty of opportunities for professional growth.

Contract
: Permanent

Working hours:
35 hours per week is full time (
The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time off in lieu)
Salary:
Circa £65,000 + Benefits

Reporting to:
Platform Manager

Location:
London, Docklands.
O
ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.
About The Role
At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers – and if we believe a customer hasn't been treated fairly, we can step in to put things right.

We are at the early stages of our DevOps journey, following a successful migration from on-premises infrastructure to an Azure Landing Zone structure. With limited Infrastructure-as-Code and pipeline automation currently in place, this is a unique opportunity for you to help lead and shape the evolution of DevOps within our organisation.

You'll play a pivotal role in defining best practices, implementing automation, and embedding a DevOps culture that supports transformation, project delivery, and business-as-usual operations. Alongside driving maturity, you'll use your technical expertise to maintain and optimise our systems, ensuring they remain secure, resilient, and future-ready—all while enjoying a healthy work-life balance, with only occasional requirements for work outside core hours.

Key Responsibilities

• Champion DevOps adoption across the team, introducing modern practices and tools, and aiding the wider IT function.
• Design, implement, and optimise Infrastructure-as-Code and CI/CD pipelines to accelerate delivery.
• Collaborate with stakeholders to define standards and governance for our evolving cloud environment.
• Build, manage, and optimise Azure resources, ensuring security and compliance.
• Proactively monitor system performance, safeguard data through robust backup strategies, and work seamlessly across teams to maintain resilience and ensure uninterrupted business operations.
• Use advanced technical knowledge to troubleshoot complex issues and deliver continuous improvements.
• Support both strategic projects and day-to-day operations, ensuring systems remain secure, resilient, and future-ready.

To be considered for this role, you'll need to show us that you've got the skills and capabilities. You'll have to meet the following minimum criteria:
Minimum Criteria

• Strong experience with Microsoft Azure and cloud-native services.
• Proficiency in Infrastructure-as-Code (Terraform), and CI/CD automation (Azure DevOps pipelines).
• Skilled in scripting (PowerShell, Bash),
• Solid understanding of automation, scripting, and configuration management.
• Knowledge of security best-practice and system hardening.
• Ability to influence and embed DevOps culture, working collaboratively across teams.

Desirable Criteria

• Experience with containerization and orchestration (e.g., Docker, Kubernetes).
• Familiarity with monitoring and observability tools.
• Experienced in Windows Server and Linux administration.
• Programming with Python and/or Go/Golang
• Experience in VMware environments, including compute/SAN and HCI technologies.
• Certifications such as Azure DevOps Engineer Expert, Azure Solutions Architect, or equivalent.

Why Financial Ombudsman Service?
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.
• Employee Assistance Programme
• Extensive opportunities for personal and career development
• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London.
• Extensive Well-being resources including on-site therapists (London office only)
• Beautiful and bright London office looking over the Thames and near to mainline stations
• Our employee led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too

How do I apply?

• Please upload your CV, which should highlight relevant skills and experience

This advert will close at
Midnight
on
Monday, 3rd November 2025
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We're proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We're committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications, we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email
-
and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don't forget to follow us while you're there

• LinkedIn: Financial Ombudsman Service
• Our careers page: https://www.financial-

Thank you for your interest in working with us. Good luck with your application