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L3 Customer Support Engineer

2 weeks ago

United Kingdom Remote Zimperium Full time £40,000 - £80,000 per year


Zimperium is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing, and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
Position Summary:
The Customer Support Engineer is a key position working with our zShield and zKeyBox products. You will be responsible for supporting the strategic customer in both implementation and ongoing support. You will use your deep technical knowledge to address customer issues quickly and efficiently. You will be responsible for managing projects related to service delivery acting as an advisor to key customers to ensure they are getting the most benefit out of the products. You will work with product management and engineering to provide guidance on the product roadmap and design to ensure we are delivering the best solutions to our customers. This role will reside in Engineering with focus on the technical delivery, support, and enhancement of the products.
Job Responsibilities:
Responsible for working with the Engineers and the Customer Support teams to provide escalation on product issues, documenting issues for engineers and resolving complex problemsConduct hands-on technical troubleshooting and remediation of high priority customer escalations to engineeringCommunicate with customers on implementation or ongoing issues, acting as an advisor to key customersBased on feedback from customers, work with Product Management to identify product enhancements to improve customer satisfactionDevelop and grow the service management/support for the designated products, including providing guidance/training to other support engineers
Job Requirements:
Education: Bachelor's Degree or equivalent combination of education and experience
Experience: Ability to interface with customers with professionalismResourceful, flexible, accountable team playerPassion for learning and constant improvementExcellent communication skills (written and verbal)Organized and a self-starterEnterprise software implementation experience
Technical skills: Software development: C, C++, Java, Android, and iOSBuild Systems: Android Studio, XCodeSystem, network, and application securityKnowledge of Cyber Security preferred, but not required
Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.