Business Analyst

Apply before 11:55pm on Sunday 23rd November 2025

As a Business Analyst at the Intellectual Property Office (IPO) you will join an established and supportive community of Business Analysts and work across all areas of projects and service lifecycle as part of a multidisciplinary team. You will work together with IPO colleagues, partner organisations and/or suppliers to ensure that approaches and outcomes are fit for purpose by meeting business needs, user needs and IPO standards. You will act as a facilitator, communicator and problem solver to elicit and document requirements. You will also be modelling processes for use within the project and for post-implementation reference. You will be responsible for analysing existing and future ways of working, identifying options and assessing their impact. You must be able to build strong working relationships with both internal and external stakeholders at all levels, demonstrating good leadership and collaborative working skills.

This is an excellent opportunity for individuals to join our team at a time where the IPO has set out to help people grow the UK economy by providing an IP system that encourages investment in creativity and innovation.

Working Style

This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our
Newport
Office
.

The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office.

Main duties consist of but are not limited to:

• Translate business problems and user needs into a set of detailed requirements
• Document, critically review and model business processes and business rules
• Utilise a 'toolkit' of techniques and methodologies i.e. user stories, use case diagrams, SWOT analysis, mind maps, power-interest grid to capture, investigate and analyse data and information.
• Identify stakeholders, tailor communication to their needs, and work with teams to build relationships
• Solve problems in a way that brings most benefit to the IPO and its customers.
• Identify, shape and specify business options to enhance existing services or build new services
• Demonstrate value of proposals to users and senior management groups using both written and verbal presentation skills.
• Contribute to the IPO's Business Analyst community to share knowledge

Essential Criteria

• Background in Business Analysis or Process Improvement
• Knowledge and/or understanding of Business Analysis principles and techniques
• Excellent presentation and communication skills, across a variety of situations and levels of stakeholders.
• Working with and influencing teams, senior stakeholders and specialist peers
• Can Investigate, define and resolve complex problems
• Experience with project delivery methodologies

Benefits

Alongside your salary of £36,736, Intellectual Property Office contributes £10,642 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

When working at the IPO you can expect:

• A flexible working scheme with excellent development opportunities
• 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave
• Family friendly policies that support modern working families and individuals with caring responsibilities
• A variety of support functions; Staff Counselling Service, Peer to Peer Support Group
• Eligibility for special and office-wide bonus payments
• The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) )
• A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities
• Free car parking is available on site at our Newport office
• On-site shop, restaurant and coffee shop at our Newport office

Additional details on security and vetting

Successful candidates must pass a
disclosure and barring security check
and if successful you must also hold, or be willing to obtain, a
higher Security Clearance
.

For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have
consistently lived in the UK for a minimum 5 years
in order to meet the relevant security clearance.