Sales Support Advisor

Are you passionate about supporting sales teams and building strong relationships? We're looking for a Sales Support Advisor to join our dynamic team at Clear Business. In this role, you'll be the go-to person for sales support and administration queries, ensuring our sales channels and partners operate efficiently and with a strong customer focus.

You'll provide guidance on pricing, processes, and compliance; while also equipping our partners with the tools they need to manage debt collection and complete contracts accurately. Beyond day-to-day support, you'll play a key role in identifying opportunities to improve processes and enhance overall effectiveness.

What we want you to do

• Act as the central point of contact for sales support queries from channel partners.
• Provide guidance to sales colleagues to ensure compliance with approved processes.
• Support partners with reporting, account investigations, payment plans, change of tenancy processes and debt recovery.
• Use performance data to identify trends and suggest improvements.
• Build strong relationships across Clear Business and with our partners.
• Proactively recommend and implement workflow enhancements.

What success in the role looks like

• Responding to customer and partner enquiries professionally and on time.
• Producing accurate reports within agreed timescales.
• Supporting cash collection objectives through accurate payment processing and debt recovery.

What you need to have already done to be right for this role

• At least 12 months' experience in a high-volume B2B sales, sales support, or customer service role.
• Previous experience in debt recovery or collections (utilities industry preferred).
• Strong understanding of customer account management and issue resolution.
• Familiarity with multiple products, pricing structures, and contract terms.
• Knowledge of regulatory requirements impacting B2B sales.
• CRM or Salesforce experience (preferred but not essential).

Skills

• Excellent written and verbal communication skills.
• High attention to detail and strong organisational skills.
• Determination to resolve customer issues and support debt recovery.
• Professional, friendly, and helpful approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Our Story

Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services—including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies, an exciting testament to our culture, values, and commitment to excellence.

In return for your hard work, you'll get

At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive—both in and out of the office.

• Pension contributions and life assurance coverage to support your future and protect what matters most.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Your birthday off every year – because you deserve to celebrate.
• Flexibility to buy up to 10 extra holidays or sell up to 5 days annually.
• Exclusive discounts at top high street and online retailers.
• Cycle to work scheme and travel loans for people wanting a greener commute.
• 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice.
• A strong focus on wellbeing, with resources to help you feel your best every day.

The important extras

• Hybrid working - enjoy the flexibility of working remotely for up to three days a week.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events.
• Full-time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What happens next

If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click 'Apply' today to take the next step in your career.

Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities.

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Our Story

We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards:

• The Lloyds Bank National Business Awards 2019

• Greater Manchester Business Awards 2019

• Lanarkshire Business Excellence Awards 2019

Our Locations

Our Benefits

Hybrid Working

Competitive Salary

Learning and development programmes

Rewards Hub

Employee Assistance Programme

Holidays

Lifestyle policies

Volunteer Leave

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