Senior Insights Manager

3 days ago

London, Greater London, United Kingdom Dojo Full time
The Role

We are seeking a Senior Insights Manager to be the definitive voice of the market, transforming complexity into winning strategies across our core UK and global expansion territories. You are a curious, relentless, mixed-method research expert ready to drive strategic direction and accelerate commercial growth. If you thrive in a fast-paced environment and are passionate about delivering trusted, actionable insights, you'll feel right at home.

What you'll do…
  • Lead end-to-end mixed-method research (Qualitative and Quantitative) to provide a holistic view of the payments landscape, merchant needs, and competitor movements for both the UK and key international markets (e.g., Italy, Spain).
  • Translate complex research findings into definitive, actionable insights for Product, Marketing, and Sales, directly shaping product roadmaps, GTM strategies, and campaign efficacy
  • Executive End-to-End Qualitative studies (e.g., IDIs, focus groups, ethnographic/observational research) to richly uncover B2B merchant motivations, decision-making processes and unmet needs across all markets.
  • Contribute to methodological excellence and build research as a core competency across the organisation, using advanced frameworks s (e.g., Jobs to be Done (JTBD), Contextual Inquiry, Observational Techniques) to tackle complex, foundational business questions.
  • Apply an inquisitive, creative mindset to challenge the status quo and identify white space opportunities.
  • Use compelling storytelling to translate complex data into memorable narratives that drive alignment and commercial impact.

What you will bring…
  • Proven progressive experience in market research, consumer insights, or strategic planning.
  • Highly proficient in running both In-depth Interviews and executing ad-hoc quantitative projects.
  • Blend of agency and client-side experience is highly valued
  • Gravitas and confidence to give insight-based opinions that challenge existing assumptions, coupled with a can-do attitude and strong ownership skills.
  • Solid track record of managing and delivering multi-country, international research projects
  • Exposure to B2B environments and the FinTech/Payments industry desirable

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