Bookings Administrator

Introduction

As the UK's national fire safety organisation, we work to identify the dangers of fire and help our clients reduce any fire-related risks. With the support of our fantastic team of people, our not-for-profit organisation continues to go from strength to strength, so there is no better time for you to begin a promising career with the Fire Protection Association.

Our people are the heart of our business and are core to our success as a company. We foster a highly collaborative and dynamic culture where everyone has a voice, aligned with our vision – to make the built environment a safer place to live and work. Our team are continuously making a difference in the industry, achieving a sense of fulfilment in the work they do. We offer employees a sense of purpose and a real contribution effect from the work that we do together.

About

We are excited to announce an opportunity to join our Training Department as a Training Bookings Administrator. In this role, you will provide vital administrative support across the end-to-end process of training course bookings, ensuring accuracy, efficiency, and outstanding customer service in everything you do.

Work Location/Hours

Based at our head office in Moreton-in-Marsh

Important Note: Our head office will be relocating to Banbury Business Park in January 2026. To support colleagues during this transition, we are offering a monthly travel contribution of £80.00 until December 2025.

This is a full-time, permanent role – Monday to Friday – 08:30 to 16:30 (35 hrs)

Key Responsibilities

• Process course booking forms and purchase orders in line with internal policies
• Monitor provisional and waiting list bookings, converting to confirmed bookings in a timely manner
• Ensure course dates are accurate and visible on the FPA website
• Provide weekly reports on booking status, fill rates, and a three-month financial pipeline
• Handle customer enquiries promptly and professionally, liaising with other departments where necessary
• Create and maintain accurate job sheets for confirmed courses, liaising with trainers regarding changes or bespoke content
• Maintain and update automated customer communications in line with course updates
• Raise invoices and process credit card payments, ensuring appropriate documentation
• Champion effective use of our internal CRM and LMS systems
• Manage the training inbox, ensuring all communications are responded to within 48 hours and filed appropriately

Key Competencies/behaviours

• Strong organisational and prioritisation skills
• Excellent attention to detail
• Flexibility and willingness to adapt
• High standard of customer service
• Proficient in Microsoft Office Suite
• A collaborative team player with a positive attitude
• Able to manage competing demands efficiently

Key Education and experience

Essential:

• GCSEs A–C (or equivalent) in Maths and English
• Minimum 2 years' experience in a customer service or administrative role
• Intermediate IT skills including use of Microsoft Office

Desirable:

• Experience working with CRM or LMS systems
• Basic accounting knowledge
• Experience of events and bookings
• Business administration qualification

Company Benefits

• 24 days holiday + 3 days for Christmas shutdown
• Aviva pension scheme (FPA doubles your contributions, up to 10%)
• Optional Private Medical Insurance (including dental, mental health, travel cover and more) with FPA covering up to £500 of the excess
• Access to app from day one, offering health and wellbeing services for you and your family
• Free use of onsite gym, pool, and sauna at our Moreton-in-Marsh site
• Free parking
• Cycle to Work scheme
• Professional development and skills enhancement opportunities

At the FPA we are committed to fostering an inclusive and fair workplace. Our EDI efforts are underpinned by the principles of trust, respect, and equal opportunities for all. You can read more about our commitment to EDI at

Ready to join us?

If you are a detail-oriented team player with strong administrative skills and a passion for delivering excellent service, we'd love to hear from you.

Apply today and help us make the built environment a safer place to live and work.

The salary for this role is as stated in the job advert and is non-negotiable. All roles at the FPA are externally benchmarked and aligned with our internal pay framework to ensure fairness and consistency across all positions.

Job Types: Full-time, Permanent

Pay: £24,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Ability to commute/relocate:

• Banbury OX17 3NS: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service/Administration: 2 years (required)

Licence/Certification:

• Driving Licence, and ability to drive. (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person