Neighbourhood Manager

Job title: Neighbourhood Manager
Location: Hybrid / Bromley
Salary: £34, £42,126.00
Working hours: 35 hours per week Mon-Fri / 9am-5pm
Contract 12 months fixed term contract
DBS Level: Standard DBS check. 
Driving License and own car essential.

About A2Dominion
We are a UK housing association committed to a new vision – providing homes
people love to live in. With over 38,000 homes in management across London
and southern England, we provide a wide range of homes for social, affordable,
and private rent, specialist services, as well as homes for sale and shared ownership. 

Role overview
Are you ready to make a real impact in the heart of vibrant communities?

As a
Neighbourhood Manager at A2Dominion, no two days will ever be the same. You'll
be the face of the company, directly shaping the lives of residents by
providing the support, care and attention that make their communities thrive
You'll play a crucial role in delivering exceptional neighbourhood management
across a diverse portfolio of residential and mixed tenured buildings. Your
work will directly enhance the safety, wellbeing and satisfaction of our
residents, while ensuring compliance with all regulations. From conducting
estate inspections and managing building safety, to handling tendency issues
like Noise Complaints and safeguarding, you'll be at the forefront of creating
vibrant, thriving communities.

If you're passionate about making a difference, building
strong relationships, and driving high-quality service, this is your
opportunity to help shape the future of our communities

Key responsibilities:
* Conduct estate, scheme, and property inspections to maintain high standards
of safety and cleanliness.
* Support residents with tenancy management issues such as noise complaints,
disputes, and safeguarding concerns.
* Work closely with internal departments and external partners to address
building maintenance and safety.
* Engage with residents through regular communication, ensuring their concerns
are heard and acted upon.
* Provide tailored support to vulnerable individuals and families, ensuring
their needs are met.
* Gather feedback from residents to continually improve services and ensure
satisfaction.
* Represent the company in external meetings, attend court proceedings, and
support residents through various issues.

More about you
* Experience in customer-facing roles; whether in housing, community work,
local authority services, social care, customer resolution or any comparable
field where you have resolved issues, managed cases or handled complaints.
* You will be able to work independently, manage a busy workload and make sound
decisions under pressure
* A confident communicator who can engage residents, challenge behaviour when
required and build strong professional relationships; and be highly organised
* Excellent attention to detail and accurate record-keeping skills. You will be
comfortable carrying out regular estate visits, inspections and face-to-face
meetings,
* Strong IT literacy with the ability to pick up new systems quickly and
understand safeguarding principles with a willingness to escalate concerns
appropriately.
* Full UK driving licence and access to a car essential.

Desirable:
* Awareness of tenancy law, ASB processes, or building safety
* Experience supporting vulnerable people or managing complex cases
* Training/qualification in safeguarding, ASB, mediation, or health &
safety
* Experience using CRM systems or case-management tools

Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of
flexible benefits, salary exchange benefits, and rewards and discounts that
work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:
* 25 days' holiday (Plus Bank Holidays)
* Up to 8% contributory pension
* In addition, all permanent and fixed-term employees receive a generous annual
allowance of up to £300 to use towards health and lifestyle benefits for both
you and your family.

Diversity & Inclusion
We're proud to be a Disability Confident Employer and welcome applications from
people of all backgrounds. Our recruitment process is inclusive and accessible,
and we guarantee an interview to disabled applicants who meet the minimum
criteria. Reasonable adjustments are available throughout the process - just
contact our Resourcing Team at

We know some people hesitate to apply if they don't meet every requirement. If
that's you, we encourage you to apply if your skills and experience align –
please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a
family-friendly employer. Everyone belongs here. Join us and help make a
lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness –
 Closing date for this role is 10 January 2026; we reserve
the right to close this role upon appointment of a successful candidate.

 Due to the Christmas holiday period and reduced availability
across some departments, our recruitment process may take slightly longer than
usual. We appreciate your patience and will be in touch as soon as possible.