Runner

Job Description – Runner

Company: Crafted

Reporting to: Restaurant Manager

Salary: Minimum wage based on age plus service charge

Location: Crafted at Powdermills

We're not hiring people to fill a seat or add to our headcount. We're hiring people to craft our culture, ethos and success. This is a big deal for us, and we know it's a big deal for you: a new role defines how you spend your days, who you spend them with, and what your future looks like.

Together, we'll shape each other's entire trajectory. That deserves thoughtfulness, empathy and respect. It's why this job description is deliberately detailed. We want you to know exactly what you're stepping into. The challenges, the opportunities, the quirks of the role, and the kind of impact you'll have.

Us

Crafted is a series of life-friendly hotels and spaces where guests can be themselves and fill up on the good stuff: nature, food, wellbeing, craft, people and play. We hope to open several hotels in the coming years, with our first coming in summer 2025: Crafted at Powdermills, East Sussex.

More specifics will follow as planning and pieces fall into place. So, for now, here's the sentiment behind Crafted…

It's easy to get overwhelmed by life. To switch to autopilot and go through the motions. We're busy but not on the things we love doing, we spend more time on our phone, and we misplace our bounce and spark.

In short, Dr Evil's stolen our mojo.

We all need a tune up now and again. To escape to somewhere that makes us feel totally at ease. Not so we can step away from life, but so we can come back to it. This is where Crafted comes in.

Our aim is to create a network of connected destinations that people come back to again and again because it's where they feel good about life. Somewhere to work on life, come together, and connect locally.

You

Crafted's culture will be inclusive and agile but with ambitious goals and a start-up mentality. We need to execute brilliantly from day one and every team member will contribute wherever they are able.

At Powdermills, the flow of service depends on the energy and support of our Runners. You'll be the person who keeps things moving from delivering dishes from the kitchen to resetting spaces for the next service. It's a role that demands pace, focus and teamwork, and it's a brilliant way to learn the rhythm of hospitality from the ground up.

That said, as a Runner, your primary responsibilities will be to:

• Deliver food from the main and events kitchens to the pub, restaurant, bars and private dining spaces

• Support the waiters and managers with setup and breakdown of service and anything else they need

• Polish and restock cutlery, glassware and crockery so it's ready for use

• Reset tables quickly and neatly between guests

• Maintain a clean and organised work environment across stations and service areas

• Step in wherever needed to keep service flowing smoothly

We're looking for someone with:

• A natural sense of pace and urgency, you'll enjoy keeping busy

• Good attention to detail and pride in keeping things polished and organised

• The ability to take direction and work closely with waiters, chefs and managers

• Reliability, resilience and the confidence to move around a large site with ease

• A collaborative approach, happy to lend a hand wherever it's needed

Together

We hire people with personality who have a desire to continuously learn. Each person should bring themselves to work to shape our culture and keep us real, interesting, and original.

To create a comfortable environment for all, guest and staff, we prioritise teamwork over titles: no one's too important to lend a hand, or to new to have a good opinion. We need low egos but high expectations: people who are humble enough to jump in, and serious about making an impact.

Three values we'll expect you to live by:

• Enjoy it: it's still work, but if you're having fun then so are our guests. It's ok if you're humming behind the bar or moving with the music.

• Own it: whoever you are, and whatever your role, someone's enjoyment is in your hands. Always keep an eye out.

• Improve it: ask for feedback (and don't be scared of what follows), and be curious. We'll give you plenty of chances to learn and develop.

Note: positive Environmental, Social and Governance (ESG) principles are integrated across these three values.

INDFOH